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ITSM Frameworks and Standards

The following table offers links to the key frameworks and standards used within service management - a handy reference for use by our members. If you would like us to add any specific frameworks to the list, please contact the itSMF UK office.

Name of frameworkOwner/coordinatorDomainMore information
Business Analysis Body of Knowledge (BABOK)IIBABusiness AnalysisRead more
Business Information Services Library (BiSL)APMG InternationalBusiness Information SystemsRead more
Business Provider Alignment ModelBRM InstituteBusiness Relationship ManagementRead more
Business Relationship Management Body of Knowledge (BRMBOK)BRM InstituteBusiness Relationship ManagementRead more
Business Value Leakage ModelBRM InstituteBusiness Relationship ManagementRead more
Capability Maturity Model Integration (CMMi)ISACACapability Maturity ModelRead more
Certified Agile Service Manager (CASM)DevOps InstituteIT Service ManagementRead more
COBITISACAIT Governance & ManagementRead more
Cyber EssentialsNational Cyber Security Council (NCSC)Cyber SecurityRead more
Design ThinkingInprogress Design LabsService DesignRead more
DevOpsIT Development and OperationsRead more
EFQM modelEFQMOrganisational change and performance improvementRead more
eTOM
enhanced Telecom Operations Map
TM ForumTelecoms Operational ProcessesRead more
European e-Competence Framework (eCF)CEN Technical Committee (TC)ICT Competency FrameworkRead more
Extreme Programming (XP)Agile ProcessRead more
FitSMITEMO FitSM working groupIT Service ManagementRead more
Government Digital Service (GDS)
& Service Standard
UK Cabinet OfficeDigital ServicesRead more
ISO/IEC 27001ISO / BSIIT SecurityRead more
ISO/IEC 31000ISO / BSIRisk ManagementRead more
ISO/IEC 9000ISO / BSIQuality ManagementRead more
ISO/IEC 20000ISO / BSIIT Service ManagementRead more
ISO/IEC 38500ISO / BSIIT GovernanceRead more
IT Capability Maturity Framework (IT-CMF)Innovation Value Institute (IVI)IT Capability MaturityRead more
IT4ITThe Open GroupIT Reference ArchitectureRead more
ITILPeopleCertIT Service ManagementRead more
KanbanLean methodologyRead more
Lean Six SigmaISSSPLean & Process ImprovementRead more
Lean Software DevelopmentLean Enterprise InstituteLeanRead more
Management of Risk (M_o_R)PeopleCertRisk ManagementRead more
Management of Portfolios (MoP)PeopleCertPortfolio ManagementRead more
Managing Successful Programmes (MSP)PeopleCertProgramme ManagementRead more
NIST Cyber Security framework(US) National Institute of Standards & TechnologyCyber SecurityRead more
PMBOKProject Management Institute (PMI)PM Body of KnowledgeRead more
PRINCE2PeopleCertProject ManagementRead more
PRINCE2 AgilePeopleCertAgile Project ManagementRead more
Scaled Agile Framework (SAFe)Scaled Agile, Inc.Agile FrameworkRead more
ScrumAgile software developmentRead more
Service Integration and Management (SIAM)Scopism own Body of KnowledgeIT Service ManagementRead more
Skills Framework for the Information Age (SFIA)The SFIA FoundationICT skills FrameworkRead more
Site Reliability EngineeringGoogleIT OperationsRead more
The Open Group Architecture Framework (TOGAF)The Open GroupIT ArchitectureRead more
VerISMInternational Foundation for Digital Competences (IFDC)IT Service ManagementRead more
XLA®-XM-1XLA InstituteExperience ManagementRead more

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Event – ITIL Case Study Day

FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.

17 September, 09:30 – 16:30

more information