Leadership Council

Strategic direction for service management

The itSMF UK Leadership Council is an initiative to bring together senior service management professionals from our member organisations, to discuss issues of common concern and help develop strategic guidance for the service management community. Over time we see the Council developing into a powerful platform for leading and influencing the direction of our industry.

Each member organisation can nominate one representative for the Council, and the meetings are currently led by itSMF UK Board Member Jason Hamer.

The agenda for 2026 meetings is shaping nicely and will include topics such as:

• January – itSMF UK Board Strategic meeting update, Claire Drake, itSMF UK Chair
• February – ITIL (version 5) update, Roman Zuravlev, PeopleCert
• March – Chevonne Hobbs of CGI will share an update on the Service Design and Transition CoP.
• April – Kaimar Karu will  explore why AI governance can’t simply be layered onto existing structures and what leaders need to rethink to prepare for the challenges ahead.
• May – SIAM Update, Claire Aguter, Scopism
• June – XLA Updates, Neil Keating, XLABS Global
• July – Service Management and AI, Aaron Perrott, KTSL
• September – Humanising IT, Katrine Macdermind & Mark Basham, HIT Global
• October – SURVUZ Foundation, Jan Van Bon
• November – Lunch & Lead at ITSM26