Communities of Practice

Welcome to the Communities of Practice!

itSMF UK’s Communities of Practice provide the opportunity to bring together like-minded professionals to focus on areas of common interest. Our Communities of Practice allow members to explore new ideas and challenge and discuss Service Management principles, practices, toolsets, frameworks and more.

Moving forward we’ll be taking an agile approach to Communities of Practice, bringing members together to contribute to specific areas of content as required. If there’s a particular topic – a challenging practice or new framework for example – where you feel itSMF members could successfully work together to develop a checklist or helpful notes, please contact us to discuss.

Our Communities at present are:

• Armed Forces, formed as part of our commitment to the Armed Forces Covenant. If you are a military veteran or reservist working within service management, or your organisation is keen to engage more closely with a uniquely skilled group of professionals, we hope you’ll join us!
• Women in IT Service Management (ITSM), celebrating the invaluable contributions and unique perspectives that women bring to our industry. Join us to connect with like-minded professionals, access mentorship opportunities, and participate in focused events featuring inspiring guest speakers.
• Higher Education, providing the opportunity for HE professionals to network, support one another, and attend focused events with guest presenters (online and in-person).
  
• Service Design. Due to overwhelming interest, we’ve established two dedicated workstreams—one focused on the strategic vision of Service Design and another on the tactical and operational aspects of implementation. Join us in the weeks ahead as we unveil our goals for each workstream, highlight the exciting events lined up for 2025 featuring inspiring speakers, and share how you can be part of this dynamic community!