In itSMF UK’s first whitepaper on Change Enablement, Marida Lotz-Henning of Computacenter set out to understand what Change Enablement looks like in practice today, and how it has changed over the last decade. By interviewing 10 companies and sharing their conclusions, she offers a fascinating snapshot of this key focus area of service management.
We extend our thanks to all individuals who participated in this research.
Marida Lotz-Henning
Marida Lotz-Henning is Group Process Owner, Availability, Capacity. ITSCM, Release, SACM and Change Enablement at Computacenter.