As a PeopleCert Accredited Consulting Partner, we’ve spent the past four years helping organisations assess their ITSM capabilities using the ITIL Maturity Model.
Recently, we’ve also contributed as a reviewer for the NEW ITIL Performance Benchmarking Model (ITIL PBM), led by Dmitry Isaychenko.
The ITIL Performance Benchmarking Model is intended to provide a structured approach for assessing how effectively an organisation uses and manages digital technology, using a limited set of benchmark-ready metrics to compare performance against industry peers.
As part of the launch, we’d like to invite itSMF UK members to take part in the first international ITIL Performance Benchmarking survey to help establish industry benchmarks for digital technology management.
In return, participants will receive the full benchmarking report (Q2) that will provide insight into how your organisation compares with industry peers across key strategic focus areas.
See links below:
🌐 The ITIL PBM: https://www.itil.com/organizations/itil-performance-benchmarking-model
🌐 The survey: https://forms.gle/Q6YLgYgZm4upx6b6A
itSMF UK
itSMF UK is the country’s leading membership association for service management professionals – with members ranging from individual service management practitioners to large multi-national organisations.
We have spent the last three decades helping ITSM professionals both to be better and to do better. As the first of an international network of itSMF chapters, we continue to enrich the working lives of our members through our conference and events, professional guidance, focused content, annual awards, competency management, leadership council, member groups, and new communities of practice.
View our membership video or visit us at www.itsmf.co.uk
