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New faces on the Board

  • By itSMF UK
  • October 8, 2025

Following the recent member election, we are pleased to announce that two new members have joined the Board: Dave Gordon and Chris Kingsbury.

Dave Gordon is Global Service Manager at Arcadis. In his 20+ year career in ITSM, he has led large teams through complex service transformations and managed stakeholder relationships at executive level. With experience as a trustee of a local mental health charity and qualifications in ITIL, PRINCE2 and Lean Six Sigma, he says he appreciates the value of the strong professional networks and knowledge sharing that itSMF provides to our community.

As Director of Business Consulting at CGI, Chris Kingsbury has led a team of consultants delivering strategic ITSM transformations across defence, government, utilities, and education. With hands-on expertise spanning SACM, data strategy, configuration management and IT controls, he was awarded itSMF UK’s Ashley Hanna Contributor of the Year award in 2021 and Content of the Year award in 2023.

itSMF UK Chair Claire Drake said she was delighted to welcome Dave and Chris to the Board, with all the knowledge and experience that they bring to the organisation. She also expressed her sincere gratitude to Rosh Hosany and Nathan McDonald, who are stepping down after an impressive eight years on the Board.

Meanwhile, Cristan Massey and Kevin Sharp continue on the Board for another year as Vice Chair and Leadership Council Chair respectively. Jason Hamer also serves another year, while Yogesh Patel, Val Wilson, Vawns Murphy and Keith Reeves are re-appointed for two years.

itSMF UK

itSMF UK is the country’s leading membership association for service management professionals – with members ranging from individual service management practitioners to large multi-national organisations.

We have spent the last three decades helping ITSM professionals both to be better and to do better. As the first of an international network of itSMF chapters, we continue to enrich the working lives of our members through our conference and events, professional guidance, focused content, annual awards, competency management, leadership council, member groups, and new communities of practice.

View our membership video or visit us at www.itsmf.co.uk

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Event – ITIL Case Study Day

FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.

17 September, 09:30 – 16:30

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