Copyright © 2025 itSMF UK. All rights reserved.
itSMF UK is the country’s leading membership association for service management professionals providing education, content and networking opportunities. Members range from individual service management practitioners to large multinational organisations – examples of which can be seen below.
We have spent the last three decades helping ITSM professionals both to be better and to do better. As the first of an international network of itSMF chapters, we have followed a path of enriching the working lives of our members through our annual conference, variety of member events, professional guidance, focused content, annual Professional Service Management Awards, Leadership Council, skills competency framework based on SFIA, maturity assessment service and our newly introduced mentorship programme.
Check out our membership overview video and deep dive in to the features and benefits below.
Our two-day conference with four tracks of great presentations and networking opportunities. Also includes our annual awards, celebrating the achievements of service management individuals and teams.
Created and facilitated by industry experts providing real-world guidance and advice, our interactive masterclass and business simulation events take a fresh approach to the challenges faced by today’s practitioners.
One-hour focused events, featuring a subject matter expert or member-based case study. Join them on the day and engage through the Q&A or catch up on demand!
Informal learning through guest presentations and networking with service management professionals in your locality, where you can discuss issues of mutual interest with other members.
Exchange ideas and insights with like-minded members, focusing on areas of common interest, developing new guidance, and sharing knowledge and expertise with the wider membership.
Join us for three hours of presentations, Q&A and break-out discussions around a key industry theme or sector, a real opportunity to address the burning questions and challenges in the industry today.
Help to set the service management agenda with other senior industry professionals, debating issues of common concern and developing strategic guidance for our community.
Whether it's the 300+ hours of recorded content, our ServiceTalk magazine, or white papers, pocket guides, articles and blogs, members can access a wealth of advice and knowledge.
Our Professional Skills Management Framework, ITSM Maturity Assessment service and Mentorship programme help organisations develop both the skills of their team and their overall service management maturity.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
Disclaimer: Our member environment runs on a separate system. As such, when navigating to member areas on this website you may notice that you are redirected to a different environment.
