Working Together for Better Service Management
itSMF UK is the country’s leading membership association for service management professionals – with members ranging from individual service management practitioners to large multinational organisations. itSMF UK and its partners provide members with the knowledge, education, assets, and capabilities required to improve both their service management activities and the business outcomes they result in.
Conference & Awards
After two years of successful digital conferences, we are excited to announce we’ll be back ‘in-person’ for ITSM22! With more than 50 presentations from across the industry plus our Professional Service Management Awards, ITSM22 offers a plethora of great content, discussions and networking opportunities.
Join us for:
- Three tracks of first-class content
- Sunday networking reception
- Round-table discussions, face-to-face networking and interaction
- Our PSMA22 annual awards gala dinner.
Professional Service Management Awards
PSMA provides an opportunity to highlight the achievements of the ITSM industry’s leading lights. The call for PSMA nominations opens in April and judging takes place during the spring and summer, resulting in a published short-list. The winners themselves are announced at the special awards ceremony during Conference in November. Around seven awards are presented in categories such as innovation, thought leadership, team and young professional of the year, recognising the very best that the ITSM industry has to offer.
ITSM Competency Framework
The Professional Service Management Framework (PSMF) is a practical competency model that defines a professional identity for the service management industry and all those that work within it. Whether you’re an individual service management practitioner or an enterprise organisation, PSMF is a way to improve individual and team service management capabilities and to recognise the full value of the service management contribution.