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itSMF UK is the country’s leading membership association for service management professionals. Members range from individual service management practitioners to large multinational organisations – examples of which can be seen below. itSMF UK and its partners provide members with the knowledge, education, assets, and capabilities required to improve both their service management activities and the business outcomes they result in.
With more than 50 presentations from across the industry, ITSM25 on 10th-11th November will again offer great content and networking opportunities.
Having sold out at Reading for the last two years, we are excited to announce we’ll be moving to Stadium MK, Milton Keynes! The event will be all about networking and interaction, from the welcome reception on Sunday evening to the many breakout options and discussions, and of course our Professional Service Management Awards dinner on Monday.
Topics covered at ITSM24 included AIOps, cyber, customer experience and sustainability, service integration, transformation, agile and DevOps, change and problem management, and humanising ITSM. Watch this space for our call for speakers for ITSM25 which opens in January.
Book before the end of February and enjoy our super early bird discount!
PSMA25 offers a great opportunity to highlight the achievements of IT service management individuals and teams, whose skills, commitment and imagination have marked them out for special recognition.
Nominations for the ITSM Team of the Year, Service Innovation, Young ITSM Professional, and Ashley Hanna Contributor of the Year awards open in April 2025.
Check out the 2024 winners and finalists here.
The Professional Skills Management Framework (PSMF), based on SFIA8, is a practical competency management platform that helps members to build a practical view of their own skills and capabilities. The latest version, based on SFIA 8, includes a whole range of tools for self-assessment, skill gap analysis, and profile building, all for free. Why not give it a go?
itSMF UK are delighted to announce that members will automatically earn PeopleCert ITIL CPD points for attending events!
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This year’s line-up is probably our best ever, two days packed with speakers from organisations including Barclays Bank, BT, Direct Line Group, DLA Piper, DWP, Equiti Capital, IPO, Irwin Mitchell, ITV, MoD, MS Amlin, NHS England, Open University, Pearson, Prolific, Square Enix, and Vodafone.
BOOK YOUR PLACE TODAY!
Network with other members over popcorn and burgers, and enjoy a day of service management content and case studies from PeopleCert, BT, DWP, and University of Birmingham.
18 September, 09:30 – 16:30
Open to all and FREE for itSMF UK members, join us on the 4 July at Mercedes-Benz World for XLA24!
04 July, 09:30 – 16:00
