itSMF UK is the country’s leading membership association for service management professionals. Members range from individual service management practitioners to large multinational organisations – examples of which can be seen below. itSMF UK and its partners provide members with the knowledge, education, assets, and capabilities required to improve both their service management activities and the business outcomes they result in.
With more than 50 presentations from across the industry, ITSM26 on 9th-10th November will offer unparalleled service management content and networking.
Following an amazing ITSM25, we are excited to announce we’ll be back at Stadium MK in Milton Keynes this year. The event will be all about networking and interaction, from the welcome reception on Sunday evening to the many breakout options and discussions, and of course our Professional Service Management Awards dinner on Monday.
The call for speakers has now closed, and we’re reviewing all the topics proposed for this year’s agenda – subjects like AI & ITSM; cyber resilience; customer experience; ITIL Version 5; sustainability; service integration; enterprise service management; service design; change, problem, and major incident management; and humanising ITSM. Keep an eye out for more details!
The Professional Service Management Awards (PSMA) provide a great opportunity to highlight the achievements of IT service management individuals and teams, whose skills, commitment and imagination have marked them out for special recognition.
Nominations are now open for this year’s Team of the Year, Service Innovation, Customer Experience, Young Professional, Contributor of the Year and new ITIL Project awards – more information here.
Why not check out the Roll of Honour listing our past winners!
The Professional Skills Management Framework (PSMF), based on SFIA8, is a practical competency management platform that helps members to build a practical view of their own skills and capabilities. The latest version, based on SFIA 8, includes a whole range of tools for self-assessment, skill gap analysis, and profile building, all for free. Why not give it a go?
itSMF UK are delighted to announce that members will automatically earn PeopleCert ITIL CPD points for attending events!
This year’s line-up is probably our best ever, two days packed with speakers from organisations including Barclays Bank, BT, Direct Line Group, DLA Piper, DWP, Equiti Capital, IPO, Irwin Mitchell, ITV, MoD, MS Amlin, NHS England, Open University, Pearson, Prolific, Square Enix, and Vodafone.
BOOK YOUR PLACE TODAY!
Network with other members over popcorn and burgers, and enjoy a day of service management content and case studies from PeopleCert, BT, DWP, and University of Birmingham.
18 September, 09:30 – 16:30
Open to all and FREE for itSMF UK members, join us on the 4 July at Mercedes-Benz World for XLA24!
04 July, 09:30 – 16:00
FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.
17 September, 09:30 – 16:30
