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ITSMF UK, not-for-profit and led by industry volunteers - continuing to evolve to meet member needs

Posted By John Windebank, 24 August 2015

Hi all. 

The ITSM community is rich with passion, dedication, commitment, expertise and opinion. 

I want to make a few points here, but before I do let me make it clear that if anyone wants to talk anything through with me please feel free just to contact me – john.windebank@itsmf.co.uk. 

Firstly let’s set the context... ITSMF UK has a growing membership, a thriving conference, a real buzz around our Regional and Special Interest Groups and extremely well received new initiatives such as our recently launched Leadership Council, which was exceptionally well attended by senior executives across the ITSM Industry. We are passionate, dedicated and committed to the ongoing support and success of our members, the global ITSMF movement and the ITSM industry as a whole. We are continuing along our journey as an independent, not-for-profit organisation that is purely and simply about serving the needs of our members. 

We continue to be led and directed by volunteers from across the ITSM industry and supported by a small but unbelievably dedicated, committed and effective staff team, to which I am deeply grateful. In today’s world, not-for-profit organisations can only survive and thrive by running a highly efficient, effective and compliant member service operation, whilst in parallel continuing to actively engage with its members, understand what they need and develop/deliver against those needs. That is our sole aim. That is what we are absolutely committed to doing. Nothing in that respect has changed.

I guess that statement comes as no surprise. You would expect me to say that. But you know what? It’s true.

I know that there are comments in some social media threads that have expressed concern over some of the underpinning organisational changes we have made. We are all passionate about the very purpose and the performance of ITSMF UK and I want to absolutely assure you that the sole intent of executing these changes is to enable ITSMF UK members to continue to achieve maximum value from their membership. The changes to things like our Articles of Association were not done lightly, and should not be seen as a one-off exercise. In the same way that we continue to take ongoing expert financial advice on how to operate the organisation in the most effective contemporary manner (cost efficiency and compliance is a must for an effective not-for-profit), we will continue to seek feedback from our members and input from our legal advisors on contemporary best practice in the area of governance, constitution and legal structure of not-for-profit organisations in the UK. We will continue to evolve, and very gratefully accept the time, opinions and expertise that any of our members are able to volunteer to contribute to help us continue to hone and improve our underpinning operation. The better we operate, the better we can enable our members to derive value from their membership and the faster and more effectively we can drive new innovation in our services, our members and the industry as a whole.

Of course, if you or your organisation are not currently a member of ITSMF UK, we would love the opportunity to talk with you and explain what we are, and how we serve the spectrum of organisations and individuals across the ITSM Industry as an independent, not-for-profit industry forum.


John Windebank

A passionate member of ITSMF UK and a proud advocate for the global ITSMF community... and as a volunteer, Chair of ITSMF UK.

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