41. From chaos to control: quality assurance meets service management
Bhuvana Sriharimohan, Head of Service Design & Transition & Munir Patel, Service Controller - ITVTrack 1
Discover how uniting QA (quality assurance) and service management transforms firefighting into foresight.
Our session explores practical strategies to reduce incidents, speed up resolutions, and build a culture of shared responsibility - turning reactive chaos into proactive control.
Munir Patel, Controller of Service Management and Operations and Bhuvana Sriharimohan, Senior Service Design & Transition Manager. Both have over 20 years of experience in Service Management and adept in responding to constantly changing business needs with a structured approach, modern tooling and agile ways of working.
Tue 13:25 - 14:10
incident
