Webinar Recordings

Within 24 hours of each ‘live’ event, members are able to access webinar recordings on-demand via the Member Area.  You can find details of upcoming events here and a list of the current webinar recordings below – new events are added regularly so please check back for updates:

“Getting started with….” Series

  • Agile Service Management, Richard de Kock
  • Business Relationship Management, Jonathan Boyd
  • Continual Improvement, Ian MacDonald
  • Digital Transformation / Evolution, Richard de Kock
  • Experience Level Agreements (XLA), Neil Keating
  • IT Service Continuity Management, Paul Love
  • ITIL 4 High Velocity IT, Mark Smalley
  • ITIL 4 Create, Deliver & Support, Barclay Rae
  • Kanban Method, Matt Turner
  • Knowledge Management, Laura Lockley
  • Major Incident Management, Andrew Vermes
  • Post Incident Reviews, Andrew Vermes
  • Problem Management, Andrew Vermes
  • Service Catalogue, Barclay Rae
  • Site Reliability Engineering, Barry Corless
  • VeriSM, Claire Agutter
  • Supplier Management, Barry Corless

Special Interest Groups

  • What does ITIL 4 mean for Problem Management? Barry Corless & Claire Burn

Sponsored Events

  • 7 Practical ITIL 4 tips for Service Professionals, Barclay Rae & ManageEngine
  • Automate Network Operations. Shift-Left. Empower Service Management. Barclay Rae & NetBrain Technologies


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