Event Recordings

For a selection of events, members are able to access recordings on-demand via the Member Area within 24 hours of the ‘live’ delivery. You can find details of upcoming events here and a current list of recordings below – new events are added regularly so please check back for updates:

Case Study

  • 10 Years of Enterprise Service Management, CERN

“Getting started with….” Webinar Series

  • Agile Service Management, Richard de Kock
  • Blending best practice frameworks, Daniel Breston
  • Business Continuity, Daniel Breston
  • Business Relationship Management, Jonathan Boyd
  • Change & Release Management, John Noctor
  • Cloud Centre of Excellence (CCOE), Mark O’Loughlin
  • Continual Improvement, Ian MacDonald
  • Digital Transformation / Evolution, Richard de Kock
  • Experience Level Agreements (XLA), Neil Keating
  • IT Service Continuity Management, Paul Love
  • ITIL 4 Create, Deliver & Support, Barclay Rae
  • ITIL 4 Digital & IT Strategy, Erika Flora
  • ITIL 4 Direct, Plan and Improve, Lou Hunnebeck
  • ITIL 4 Drive Stakeholder Value, Signe-Marie Hernes Bjerke (Sigma)
  • ITIL 4 High-Velocity IT, Mark Smalley
  • ITIL 4 Way of Thinking and Working, Akshay Anand
  • Kanban Method, Matt Turner
  • Knowledge Management, Laura Lockley
  • Major Incident Management, Andrew Vermes
  • Post Incident Reviews, Andrew Vermes
  • Problem Management, Andrew Vermes
  • Service Catalogue, Barclay Rae
  • Setting a strategic direction & capability for your Service Desk, John Noctor
  • Site Reliability Engineering, Barry Corless
  • Supplier Management, Barry Corless
  • The 5 customer service taboos….and how to prevent them!, Chris Markiewicz
  • Value Stream Mapping, Daniel Breston
  • VeriSM, Claire Agutter

Member Forum

  • March 2021 update, itSMF UK Board & Operations Team

Member Meet up

  • Has ITIL had its day? Gareth Farr
  • Shaping the future of Service Management, Gareth Farr

SM Forum – Cloud & ITSM

SM Forum – Self-service, automation and CX

SM Forum – ITOM, AIOps and ITSM

Special Interest Groups

  • What does ITIL 4 mean for Problem Management? Barry Corless & Claire Burn

Sponsored Events

  • 7 Practical ITIL 4 tips for Service Professionals, Barclay Rae & ManageEngine
  • Automate Network Operations. Shift-Left. Empower Service Management. Barclay Rae & NetBrain Technologies
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