There’s content to suit all tastes in the new edition:
- Editorial: What a difference a year makes
- Planning for service design. Chevonne Hobbs talks about a new CoP paper on Service Design and Transition.
- A day in the life of a service architect. Ever wondered what a typical day looks like for someone juggling the hats of a service architect? It’s a dynamic blend of strategy, collaboration, and relentless attention to detail, says Rachael Elliot.
- Is it time to ditch our Ronseal® job titles? Ian MacDonald proposes a value-related rebrand for our ITIL-based roles.
- Digital products and services: better together. How we define and combine digital products and services is now the source of some debate within the industry. Roman Zhuravlev sets out to dispel the confusion.
- IT service design: should we include UX/UI? As organisations embrace digital transformation, the once-clear boundaries between service design and UX are starting to blur, says Chevonne Hobbs. This convergence offers an opportunity for designers to rethink how we define, design, and deliver services, not just from a technical standpoint, but a human-centred one.
- Moving house: some notes for service managers. As he surveys his new property, Richard Horton reflects on certification, contract management, new technology and the need for a waterfall approach
- The life of an itSMF volunteer. After more than 20 years in the itSMF community, Rosemary Lott reflects on how networking can change your career.
itSMF UK
itSMF UK is the country’s leading membership association for service management professionals – with members ranging from individual service management practitioners to large multi-national organisations.
We have spent the last three decades helping ITSM professionals both to be better and to do better. As the first of an international network of itSMF chapters, we continue to enrich the working lives of our members through our conference and events, professional guidance, focused content, annual awards, competency management, leadership council, member groups, and new communities of practice.
View our membership video or visit us at www.itsmf.co.uk
