29. What XLAs Are NOT
Experience Level Agreements (XLAs) are all the rage. They have been at the crest of the hype cycle for the last few years. Everyone is talking about them. Most ITSM […]
Keyword: XLA
Experience Level Agreements (XLAs) are all the rage. They have been at the crest of the hype cycle for the last few years. Everyone is talking about them. Most ITSM […]
FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.
17 September, 09:30 – 16:30
