Community of Practice – Strategy and Planning Meeting
An informal catch up and open discussion with Strategy and Planning chair and community members.
Free
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An informal catch up and open discussion with Strategy and Planning chair and community members.
This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.
As more organisations are looking to embrace enterprise service management, it is key that there is controlling body in place to ensure adherence to a common vision, direction, and solution for the organisation’s IT Service Management is achieved. The Service Management Office (SMO) provides that control and governance.
This simulation is for managers and team leads to learn what SAFe is all about and how to use it and for employees who work in teams and want to learn how to apply SAFe principles in their own work.
We are delighted to announce this brand-new Masterclass aimed at those new to IT Service Management. By the end of the day, attendees will be able to understand best practice for key areas in IT Service Management, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.
As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.
In this webinar, HSBC’s Global Head of Incident Management Andrew Skinner explains why the bank undertook this ground-breaking project, the roles that their partners and stakeholders played, the lessons learned along the way, and the benefits achieved.
Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
After two years of successful digital conferences, we are excited to announce we’ll be back ‘in-person’ for ITSM22! With more than 40 presentations from across the industry plus our Professional Service Management Awards, ITSM22 offers a plethora of great content, networking and interaction.
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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