This workshop looks at how to make CSI part of your service management culture, so is ideal if you have some experience of CSI, but want to learn and understand the fundamentals.

This event offers practical round tables and case studies to help define new ideas and approaches for digital transformation and service management.

itSMF UK Regional Member meetings take place across the UK. They provide an opportunity for members to gather with other practitioners in their locality to share experiences, listen to guest speakers and discuss key service management issues. There's also a brief itSMF UK update.

This Masterclass offers a mature approach to major incidents, explaining why it's important to integrate several different approaches. Come along to find out: how to handle the first five minutes, Managing upset stakeholders, Avoiding the effects of stress, and much more.

This workshop looks at: what DevOps offers ITSM professionals, what metrics you should be using to measure DevOps success, how the 9 Principles of ITIL apply to DevOps practitioners, and much more.

itSMF UK Regional Member meetings take place across the UK. They provide an opportunity for members to gather with other practitioners in their locality to share experiences, listen to guest speakers and discuss key service management issues. There's also a brief itSMF UK update

Regional Member meetings take place across the UK. They are free of charge to members and provide an opportunity to gather with other practitioners to share experiences, listen to guest speakers and discuss key service management issues. There's also a brief itSMF UK update. Agenda Register Now! Please note: Online registration is available until: 21/06/2018

This primary focus of this event will be around "how do you confirm your SIAM model is ready to use?" The day will start with an overview of the SIAM Special Interest Group (SIG) and its work, after which a number of presentations will set the scene for breakout sessions in the afternoon. Below you […]

Join us to learn how to take your problem management efforts from reactive to proactive to make your business more successful. We will look at how to get started, how to improve existing efforts, and how to make proactive problem management work alongside your other IT and business activities.