itSMF UK is a not-for-profit independent company (limited by guarantee) set up in 1991. Our member organisations are key to everything we do, and are ultimately responsible for our direction.

Mission Statement

Our mission is to provide a thriving industry forum for all parties engaged in the field of IT service management (ITSM) in the UK, enabling our members to actively exchange views, share experiences, and participate in the continual development, improvement and promotion of ITSM knowledge, best practice, and standards.

Guiding Principles

  • “For the members” – the uppermost consideration in the development of itSMF UK.
  • “Independent” – itSMF UK should not be unduly dominated or influenced by any single member, supplier, or stakeholder.
  • “Not-for-profit” – itSMF UK has no commercial shareholders: any operating surplus is to be reinvested into the organisation for all members’ equal benefit.
  • itSMF UK will maintain membership of, and fully support, the itSMF International movement and ensure the views of UK members are duly represented.
  • itSMF UK will be professionally led and managed.

Board & Staff

itSMF UK is led and overseen by a Board of Directors, made up of elected and appointed members. Day-to-day running of itSMF UK is handled by a small staff team, led by our CEO.

Our Board Members

Rosemary Gurney

Chairman, Global Knowledge

Martin Neville

Vice Chair, Tata Consultancy Services

Richard Horton

SIGS and Regionals, University of Leeds

Barclay Rae

Board Director, EssentialSM

Karen Brusch

Large Enterprise and Corporate, Nationwide

David Backham

Individual and Small Enterprise, Soliloquy

Dave Walker

Board Director, LV=

Nathan McDonald

Board Director, Deloitte

Rosh Hosany

Board Director, PwC

Kevin Holland

Board Director, Independent