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AXELOS introduces ITIL Practitioner qualification

13 March 2015   (0 Comments)
Posted by: Mark Lillycrop
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AXELOS introduces ITIL Practitioner qualification

AXELOS has announced a new ITIL Practitioner qualification, described as “the most significant evolution in the ITIL best practice framework” since the organisation became its owner. ITIL Practitioner is being developed to help organisations and individuals increase the value they obtain from using ITIL, says AXELOS, by offering additional practical guidance to adopt and adapt the framework to support the business. It will be the next step after ITIL Foundation for professionals who have already learned the basics of ITSM and the business value of well-designed and delivered services.

Addressing the demand from ITSM practitioners and organisations of all sizes worldwide, the first ITIL Practitioner exam will be available globally by the end of 2015 and will equip ITSM professionals with added practical guidance to help them leverage ITIL in line with their organisations’ business goals.


ITIL Practitioner will focus on:

·         Giving practical guidance on how individuals can leverage Continual Service Improvement (CSI) to maximise the benefits of its adoption and adaption

·         Aiming to improve the capability of individuals throughout the business, to adopt and adapt ITIL in their day to day roles for maximum business benefits

·         Making use of further evolved technological capabilities – such as automation, real-time reporting and Cloud computing – to increase the quality of service design and the efficiency of service delivery

·         Leveraging other philosophies, frameworks, good practices and methodologies – including Lean, DevOps, Agile and SIAM – to further enhance the value of ITSM.


Kaimar Karu, Head of ITSM at AXELOS, explained: “ITIL is the overarching framework that brings together all the good practice in ITSM, globally. Traditionally, ITIL has focused on the ‘what’ and the ‘why’, leaving it to the practitioners to apply the guidance in their specific organisational context and find the best ways for the ‘how’ of adopt and adapt. As good practices appear, evolve and grow, the need for more practical guidance on the ‘how’ has increased significantly."


ITSMF UK wholeheartedly welcomes this announcement from AXELOS, as it encourages ITSM professionals and staff in related fields to broaden their service management skills and expertise, particularly in areas where ITIL interacts with other industry frameworks and embraces new industry developments. It also marks a clear move towards experience-based qualifications, based on the practical know-how that is essential to a culture of continual service improvement within our member organisations. As it stands this is an outline announcement and we will wait to see more detail before commenting further. We trust that AXELOS will involve many of our members, not least the ATOs, in helping to shape the detailed design and content of the ITIL Practitioner.





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