New Brand and Leadership Changes at itSMF UK

Behind the scenes, 2018 has been a very busy year so far for us. You may remember that we launched EssentialSM at the 2017 conference in Manchester. This new organisation, wholly owned by itSMF UK, was established to enable us to operate flexibly and help bring service management to a wider audience through a variety of new products and services. This is proving to be very successful, although this is taking up a lot of our CEO’s time and, as such, the Board have decided to make some changes to the organisational structure. Barclay Rae, who has been the interim

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BT Gains PSMF Verified Partner Status for Commitment to Service Management Professionalism

BT has been granted PSMF Verified Partner status by itSMF UK. The endorsement – the first stage in a major adoption of itSMF’s Professional Service Management Framework (PSMF) – follows a review of BT’s professional development practices, based on a pilot group drawn from across the business. PSMF is a competency model which defines a professional identity for the service management industry, and Verified Partner (VP) status recognises organisation-level commitment to IT service management (ITSM) professionalism. The PSMF assessment team concluded that BT “demonstrated a very strong commitment to staff development across the service management profession, and a consistent approach

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itSMF UK and AXELOS Renew Partnership and Launch New Award

AXELOS, the global custodian of ITIL®, and itSMF UK, the country’s leading association for IT service management professionals, have today reaffirmed their partnership and signed a memorandum of understanding (MoU) to promote best practice in IT service management. To meet this goal, and recognizing the diverse and crucial skills required of IT service management professionals, AXELOS and itSMF UK have created the ITIL Experience Award: Collaborating for Success. This new award, to be launched on 21 November 2017 as part of the Professional Service Management Awards 2018, is one of many initiatives that AXELOS and itSMF UK will be undertaking over the coming

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Board Changes Announced at itSMF UK

Two new Directors have been elected to the Board of itSMF UK. Jane Link becomes the Director representing Corporate and Large Enterprise organisations. Jane is a Transition Manager at BT with over 20 years’ experience in ITSM. An ITIL Expert, technician, strategist and evangelist for service management, she has worked for a range of public and private sector organisations and says she is keen to contribute ‘fresh eyes’ to ITSMF UK’s vision and aspirations. Kevin Holland, a SIAM consultant, ITIL examiner and well-known speaker at itSMF UK conferences and events, also joins the Board as the representative for Individual Members.

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Nominations for the itSMF UK Board

Dear Member, In accordance with our Articles of Association, itSMF UK invites you to nominate a candidate to stand for the itSMF UK Board, representing either Individual, Enterprise 10, Corporate/Enterprise 25/50 members, or Regional/SIG committees. Nomination forms for the 4 available Board Director positions are below: Director for Individual Members Director for Enterprise 5 or 10 Members Director for Corporate, Enterprise 50 & Enterprise 25 Members Director for Regional & SIG Groups For more information about the itSMF UK Board and the role and responsibilities of a director, please view the Elected Board Member Role Notes. Please submit your nomination

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EXIN BCS SIAM® Foundation Receives itSMF UK Stamp

Bracknell, UK, May 2017 itSMF UK has formally endorsed the new EXIN BCS SIAM® Foundation Certification. The qualification scheme, announced at the ITSM16 Conference last November and jointly managed by examination institutes EXIN, BCS and service management start-up Scopism, provides a new opportunity for professional development in a burgeoning area of service management. SIAM is a methodology for managing multiple service providers and integrating them seamlessly to provide high quality, innovative services. This is an increasingly popular approach to service delivery but one that demands a new skill-set from commissioning organisations, service integrators, retained IT staff and service suppliers. The

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ITSMF UK Announces New Industry Awards

BRACKNELL, 3rd February 2017. ITSMF UK are pleased to announce that their celebrated annual awards programme is being refreshed and re-launched as the Professional Service Management Awards. The industry accolades have been running for a number of years – recently marked at the 25th Anniversary Conference in London. The awards – 11 in total including new categories focusing on DevOps, SIAM and BRM – will be presented at a new gala dinner, to be held at the prestigious Landmark Hotel in London. This coincides with the industry-leading ITSM exhibition, SITS -The Service Desk & IT Support Show, on 7 June 2017. ITSMF UK and Diversified

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