Online ITIL 4 simulation: join our pilot!
With the current uncertainty regarding Coronavirus, we are reviewing all upcoming events and working with our partners to move as many as possible online. One of our most popular physical masterclasses in the last 18 months has been the ITIL 4 in Action Simulation (MarsLander), run by our delivery partner GamingWorks. Over the last few
ITSM2020: Bringing the community back together
COVID-19 has changed everyone’s plans and strategies this year, and we know that our members have faced unprecedented challenges in providing optimal service delivery to their businesses. It has called for different working practices, a more agile approach to business priorities, and a reliance on technology that none would have anticipated just a few
Our Masterclass Events are going Online!
In line with Government guidance, we’ve unfortunately had to postpone a number of our upcoming physical events to ensure the safety of our members and partners alike. However, we are now embracing technology to deliver online masterclasses instead, building on the great response we’ve received from our webinar events. Every masterclass event takes a
Coronavirus (COVID-19) – message from the Chair
I know that many of you are concerned about the Coronavirus (COVID-19) situation and the impact it may have. For me, being Chair of itSMF UK is so very important and I would like to take this opportunity to thank you for your ongoing support, and trust, in our Association. We are all facing
Member Engagement Manager – employment opportunity at itSMF UK
itSMF UK are currently seeking a Member Engagement Manager to join the small Operations Team at our office on the edge of leafy South Hill Park in Bracknell, Berks.
ITIL 4 and Problem Management – a new paper from itSMF UK
Problem management is one of the most significant challenges facing ITSM practitioners today. At a recent itSMF UK SIG Focus Day in Bracknell, members came together to pool their insights and experience in a new white paper: ITIL® 4: what does it mean for problem management, which highlights some of the key questions currently
ITSM2020 – call for presentations
The Call for Presentations is now open for ITSM2020 – the itSMF UK Annual Conference and Exhibition – which takes place in London on 16th – 17th November. Why not put yourself forward as a speaker? The real value of our industry forum lies in the opportunity to share experiences and insights. We’d like to
itSMF UK By-Laws: give us your feedback!
Do you ever wonder what’s in the itSMF UK By-Laws? Now’s your chance to find out, and also help us to improve the organisation of your Forum. The itSMF UK By-Laws cover the principles by which our Articles of Assocation are interpreted and give specific guidance on how itSMF UK is organised to fulfil
ITIL 4 Foundation Revision Guide launched at ITSM19 on 18th November!
The new ITIL 4 Foundation Revision Guide offers a perfect companion for those undertaking the new Foundation course. Written by members of itSMF UK’s publications team, including experienced training specialists Vernon Lloyd and Barry Corless, the book is perfectly positioned not just to help with revision just before the exam but to provide a
itSMF UK announces new Chair and wide-ranging Board appointments
Martin Neville has been appointed chair of itSMF UK as part of a new Board line-up at the country’s leading service management association. Neville, a Principal Consultant at Tata Consultancy Services who has been on the itSMF UK Board for 5 years, served as Conference Chair, Finance Director and Vice Chair before assuming his