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NAG Service Management - The Success Story


Patch Management: Change, Configuration and Release or Something More?


Grant Adams


Fox IT


Service Management


Many IT Managers have looked to best practice frameworks, such as ITIL and MOF to provide guidance in the development and execution of their Patch Management processes. Numerous organisations base their patch management process exclusively on change, configuration and release management.
The benefit of this approach will help to ensure that the patch is deployed using standardised methods in order that the impact of any patch related incidents are minimised, and will also ensure that the IT infrastructure affected can be identified, controlled, maintained and verified whilst all aspects of the patch both technical and non-technical, are considered together. Whilst all of this is helpful, it still leaves many vital questions unanswered. This whitepaper considers the remaining service management processes and how they ensure a more robust patch management process.



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