Print Page | Report Abuse | Sign In | Join





Once again we’re calling for nominations for the ITSM Industry Awards, which will be presented at the Gala Awards Dinner during Conference on 23rd November. The awards offer a great opportunity to highlight the achievements of those around you – IT service management individuals and teams whose skills, commitment and imagination have marked them out for special recognition. This year, we’re adding the Senior Leader, Young ITSM Professional, Service Provider and Training Provider of the Year awards to our established line-up of industry accolades. Why not make a nomination today? 

The full list of award categories includes:


Service Management Project of the Year 

For the organisation that has completed the most successful and challenging IT Service Management project during the year.


Service Innovation of the Year 

For the organisation offering the most novel product or service offering that has been developed over the past year. Finalists will be assessed on the level of ingenuity and inventiveness in their offering and the originality of the solution.


IT Service Management Team of the Year 

For the members or leader of a team that have supported each other and their customers in providing inspirational service delivery and significant business benefit.


ITSM Service Provider of the Year

For the organisation most admired by the judges for their outstanding customer service, inspirational guidance or innovative approach to service delivery and support.


ITSM Senior Leader of the Year 

For a senior manager or director who has demonstrated not only an exemplary and well-rounded level and breadth of knowledge, skill, experience and accomplishment in ITSM, but also exceptional strategic leadership of people. 


Young ITSM Professional of the Year

For an individual under the age of 30 who has demonstrated an outstanding level of achievement, ability, team support, rapid progress or business impact in the early years of their ITSM career, and who also promises great potential for future success.


Ashley Hanna Contributor of the Year 

For an individual who, in the judges’ view, has made an outstanding contribution to the ITSMF UK organisation as a volunteer in the last year. 


Thought Leadership Award

For the author of the white paper, article or case study that provides the most informative, educational and thought-provoking ITSM content. 


Training Provider of the Year

For the training organisation most admired by the judges for their outstanding customer service, range of training resources, outstanding results and/or innovative approach to training development and delivery.  


Paul Rappaport Award for Outstanding Contribution to ITSM 

For an individual who has made a sustained and outstanding contribution over a number of years to the field of IT service management. Nominations are not required for this award.



The deadline for nominations is 31st July. Please contact Mark Lillycrop at the ITSMF office if you are working on a nomination and need an extension.



Some Autumn dates for your diary 

All ITSMF UK events can be exported to your calendar for ease of reference – check out the website for details.

9 September 2015
Masterclass: Creating a Successful Service Catalogue
Bracknell, Berkshire

11 September 2015
London and South East regional event
Computacenter, Hatfield

17 September 2015
Masterclass: Understanding Release Management
Nottingham University

17 September 2015
Midland and East Anglia regional event
Northampton University

22 September 2015
Seminar: Problem Management
Think Tank, Birmingham

October 2015
Northern Ireland regional event

21 October 2015
Masterclass: DevOps in an ITIL world
Bracknell, Berkshire

29th October 2015
Scotland regional event

23rd – 24th November 2015
Conference and Exhibition
Sofitel Heathrow, London

10 December 2015
North regional event
Aviva, York


AXELOS is headline sponsor for ITSM15


We’re delighted to announce that AXELOS Global Best Practice will once again be the headline Platinum sponsor at ITSM15, the ITSMF UK Annual Conference in November.

AXELOS, whose portfolio includes ITIL, PRINCE2, and the new RESILIA framework for cyber-resilience, joins Gold sponsors HP, Sofigate and Sumerian and a growing range of exhibitors at Europe’s leading service management event.

The speaker programme at ITSM15 includes over 40 presentations from organisations such as Liverpool Victoria, Telefonica, Aviva, Morgan Stanley, EE, Yorkshire Building Society, Towergate Insurance and Grant Thornton. Take a look at the full agenda overleaf!


We’re moving

From the end of August, the ITSMF UK team will be moving to a new office at:

Premier Gate

Easthampstead Road


RG12 1JS


The new office is better suited to the organisation’s current requirements and will help us to support members more effectively. Please make a note of the new address for all correspondence.




Premier Gate
21 Easthampstead Road
Berks RG12 1JS

Tel: 0118 918 6500

Fax: 0118 969 9749

Contact Us