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Service Talk - Summer 2015 - Contents
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Editorial 04
Industry news
The latest ITSM products, services and customer stories
CEO Column: A fresh focus and a new constitution
Mike Owen outlines some important changes in the ITSMF UK organisation
itSMF UK news
Annual awards; AXELOS headlines at ITSM15; upcoming events; new office details
ITSM15: the full agenda
Start building your personal timetable for this year’s Conference
Selling problem management
Barry Corless reports on some new member research on the problem with problem management.
The future of ITSM: senior leaders share their hopes and concerns
Senior IT executives from major UK corporates and public sector organisations gather to discuss the pressing changes facing our industry
Regional and Special Interest Groups – the lifeblood of ITSMF UK
We catch up with the people running our all-important member groups
The growing pains of ITSM
Barclay Rae outlines some ideas on ITSM as a professional, integrated discipline
Untangling the 7 threads of service leadership
Philippa Hale and Jean Gamester offer some advice on becoming a leader in service management
DevOps – accelerating the death of ITIL?
Rob Stroud explains the complementary roles that DevOps and ITIL can play in the organisation
Championing enterprise collaboration
Nigel Martin shares some thoughts on the best way to achieve effective collaboration within the business
Downtime: how long before your company is affected?
Poor communication is often the cause of unscheduled outages, reports Teon Rosandic
Service management in action
Richard Horton reviews a recent ITSMF UK seminar exploring the issues involved in delivering new services


Chief executive • Mike Owen

Editor • Mark Lillycrop

Designer • Preview

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