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The one-stop ITSM reference

The ITSMF UK website reference area continues to grow as part of our commitment to provide a one-stop ITSM resource for members. If you haven’t visited the website in a while, it’s definitely worth a browse - all you have to do is log in. The new content includes:

• ServiceTalk
the latest issues of our flagship magazine, covering topics such as SIAM, the Cloud, ITSM beyond ITIL, business relationship management, cyber resilience, agile, DevOps, and service culture.

• The ITSMF UK pocket guides view or download the PDF pocket guides on CCRM, ISO/IEC 20000, SFIA, Service Level Management, plus our ITSM dictionary

• Standards and frameworks in business and service management

check out these three-minute outlines of 35 ITSM-related frameworks

• The ITSMF UK library of white papers and case studies
contributed by members for other members to share

• Video breaks
members share their views on camera about key service management issues

• Proceedings of SIG and regional meetings

with presentations from guest speakers

• eKnowledge Library
our partner library of around 1000 papers on ITSM related themes, contributed by ITSMF International members and coordinated by Van Haren Publishing.

In the coming months we’ll be adding further content for members to share. If you have any queries of suggestions for further reference material, please contact

Sign up for a masterclass!

Masterclasses are focused, interactive events designed for experienced service management professionals. Led by an expert facilitator, they provide an excellent opportunity for attendees to work through real-life ITSM issues and share their knowledge and expertise with other delegates. Check out details of our April and May events below and watch the website for the full calendar.

Understanding Release Management
16th April 2015, 9.30am - 4.30pm,
Univ of Nottingham

There are many hidden challenges for those introducing changes and releases within a complex IT environment, and every organisation faces different issues. This Masterclass, led by Jon Morley and Matt Hoey from the Service Transition SIG, helps attendees to gain a real understanding of release management and provides an opportunity to share experiences and solutions.

Getting to grips with Service Design
28th April 2015, 9.30am - 4.30pm,
ITSMF UK, Reading

This Masterclass, facilitated by Karen Brusch of Nationwide Building Society, helps attendees to gain a clear understanding of the role and importance of service design. Issues that will be addressed include what drives the service design, why decision making techniques are so important for requirements, the challenge of moving to holistic service design, and the challenges of the digital age.

Implementing ISO/IEC 20000
13th May 2015, 9.30am - 4.30pm,
ITSMF UK, Reading

This masterclass, facilitated by distinguished ISO/IEC 20000 author and examiner Lynda Cooper, considers the benefits of ISO/IEC 20000 implementation for the organisation and the pitfalls to look out for along the way. Real life stories, group sessions and plenty of time for questions will ensure that everyone goes away ready to start work on implementing or improving their service management system.


Special interest groups on SIAM, governance and skills

Special interest groups are the backbone of member activity within ITSMF UK, and our current groups (Problem Management, Service Transition, Service Design, Service Level Management and CSI) continue to provide a focus for members’ particular areas of interest. Plans are afoot to roll out three new SIGs during 2015, dedicated to IT governance, skills, and service integration and management. These are key topics, affecting the way that IT responds to changing business demands for the future. If you are interested in taking part in any of these new groups, please contact for further information.


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