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And the winner is...


Take a look at our winners at last year’s awards evening…


ITSMF UK’s annual awards are a great way to recognise the achievements of your team and organisation, and to share your successes with other Forum members.


Nominations for the 2015 awards will soon be open – with some new award categories to reflect our changing industry. Why not put your colleagues forward and help them to gain the recognition they deserve?
Check out the website for details.

Service Management Project of the Year
Sponsored by Marval Software

Presented to the organisation that has completed the most successful and challenging IT Service Management project during the year.

2014 finalists:
Telefonica, NHS Greater Manchester CSU,
Barclays Bank

  WINNER... NHS Greater Manchester CSU


Service Innovation of the Year
Sponsored by Fox IT

Presented to the organisation offering the most novel product or service offering that has been developed over the past year. Finalists will be assessed on the level of ingenuity and inventiveness in their offering and the originality of the solution.

2014 finalists:
Virtusa, Marval, HP

  WINNER... Virtusa (VTAF)


IT Service Management Team of the Year
Sponsored by Global Knowledge

Presented to the members or leader of a team that have supported each other and their customers in providing inspirational service delivery and significant business benefit.

2014 finalists:
The Co-operative Group, OVO Energy, EE

  WINNER... OVO Energy

Student of the Year - ISO/IEC 20000
Sponsored by APMG International

Presented to the individual who has achieved the highest marks in the ISO/IEC 20000 Practitioners examination during the year.

2014 finalists:
Luke Reader, SHL
Tommy Thunheim, Alcom
Carol Groom, BT Lancashire Services
WINNER... Luke Reader, SHL


Paul Rappaport Award for Outstanding Contribution to ITSM
Presented to an individual who has made a sustained and outstanding contribution over a number of years to the field of IT service management.

  WINNER... Rob Stroud, CA Technologies

Ashley Hanna Contributor of the Year Award
Presented to an individual who, in the judges’ view, has made an outstanding contribution to the ITSMF UK organisation as a volunteer in the last year.

2014 finalists:
Richard Horton, NIHR Clinical Research, Network,
John McDermott, HP,
Warren Dakin, Piksel
Barry Corless, Global Knowledge
Karen Brusch, Nationwide
Cath Bartlett, Dyson
Tony Brough, Holistic Service Management

  WINNER... Karen Brusch, Nationwide


Trainer of the Year
Sponsored by AXELOS

Presented to the individual who has been the most successful and consistent IT Service Management trainer during the year.

2014 finalists:
Ron Beales, Pink Elephant
George Bailey, Global Knowledge
Alan Nixon, Fox ITSM

  WINNER... Alan Nixon, Fox IT


Submission of the Year
Sponsored by IT Training Zone

Presented to the author of the white paper, article or case study that provides the most informative, educational and thought-provoking ITSM content.

2014 finalists:
• Patrick Bolger (Hornbill) and Matt Hoey (Grant Thornton) - “Agile Service Transition”
• Robert Spencer (Independent Consultant) - “Enterprise release management”
• Debarshi Bandyopadhyay and Vikas Singhai (Infosys) - “How to avoid failed IT changes”

  WINNER... Robert Spencer


Student of the Year – ITIL
Sponsored by PeopleCert

Presented to the ITIL student who has achieved ITIL Expert through the current ITIL qualification scheme between 1 August 2013 and 1 August 2014 with the highest average score across all Intermediate and MALC modules.

2014 finalists:
Damien Bowen, NTT Data
Norman Driskell, The Home Office
Garry Hargreaves, NATO
WINNER... Garry Hargreaves, NATO

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