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ITSMF Industry News


Industry News


New professional development agreement between ITSMF International and AXELOS



ITSMF International has agreed a new global partnership with AXELOS, owners of ITIL and PRINCE2.


As part of the new partnership with AXELOS, all ITSMF members will be eligible to take advantage of a lifetime discounted membership of AXELOS’ new Professional Development Programme which launched in September 2015.


The AXELOS Professional Development Programme is an online membership programme, aligned to the best practice frameworks of ITIL and PRINCE2, and is designed to support professional development.  Members of the programme will be able to complete Continuing Professional Development (CPD) activities to enable them to earn a digital badge linked to their ITIL and PRINCE2 qualification.


Other key benefits of the new collaborative global agreement between ITSMF and AXELOS include:  

  • The development of emerging practices, existing best practices and innovations amongst subject matter experts and IT managers to enable business value through the power of IT services, capabilities and resources
  • Co-hosting corporate forums for senior leaders to exchange views and ideas on industry direction, AXELOS strategy, product roadmaps and case studies
  • Helping to embed a culture of professionalism across the global community through awareness of the AXELOS Professional Development Programme
  • Conducting a joint annual global ITSM survey to identify industry trends
  • Co-developing and sharing white papers and other IP creation around the world

Shari Brunette, President of ITSMF International, said: “We are excited to work with AXELOS and provide our individual and corporate members greater visibility and value. Immediate benefits are available through participation in the Professional Development Programme, a Programme for which we have negotiated a great discount for our members! 


Peter Hepworth, Chief Executive of AXELOS, said: “This partnership between AXELOS and ITSMF is an important development in shaping the future of IT service management. We are delighted to offer the AXELOS Professional Development Programme to ITSMF members, the first of a range of initiatives that will help support individuals and demonstrate the value that IT services bring to an organisation.


ITSMF UK members interested in finding our more about this initiative and joining the AXELOS Professional Development Programme should contact the office.



Global Knowledge hosts ITSMF UK online meetings and members' forum

As part of our drive to improve member communications ITSMF UK ran the first of a series of member meetings in October, with the support of member organisation Global Knowledge.

Global Knowledge, a worldwide ITSM training provider, kindly offered to host the events. By using their innovative learning delivery format, V&C Select™, our members will have the flexibility to attend in person or as a virtual delegate. 

Glyn Roberts, UK Operation Director for Global Knowledge, said, “It’s really exciting for us to use our learning delivery solution in conjunction with ITSMF UK. We understand it’s not always easy for individuals to take time out of the office whilst also incurring travel and accommodation costs in order to attend these meetings, so this helps them to save time and money. Using the latest collaborative tools and technologies, we offer a solution where the classroom and virtual members attend the same live interactive meeting.” 

For more information about V&C Select, contact Global Knowledge on 0118 123 456.



ITIL Practitioner launch slated for February 2016

AXELOS  is set to globally launch its latest qualification, ITIL Practitioner, in February 2016.


Speaking at the FUSION15 service management conference in New Orleans, AXELOS chief executive Peter Hepworth described the new qualification as the most significant recent evolution in the ITIL best practice framework, which was first introduced in 1989.


The framework, which has gone through several iterations, is currently used in more than 150 countries globally with more than 300,000 ITIL exams sat in 2014.


ITIL Practitioner is intended to equip ITSM professionals with skills to successfully adopt and adapt ITIL to improve service management capabilities in line with business goals. It will be the next step after ITIL Foundation for professionals who have already learned the basics of ITSM and the business value of well-designed and delivered services.


A new publication, “ITIL Practitioner Guidance”, covering the skills and practical application of knowledge, is expected to be available in February, with the first exams also due to be sat the same month.



SysAid unveils ITSM Business Intelligence powered by Qlik


SysAid Technologies Ltd, a leading provider of IT service management (ITSM) solutions, has unveiled a new business intelligence (BI) tool powered by Qlik, a leader in the visual analytics market. SysAid is the first ITSM solutions provider to offer BI as a native feature inside its software, says the company. The new BI tool and an improved reporting interface will be released this December in SysAid Winter 16.    


“Our aim is to provide SysAid customers with the best BI solution available, and Qlik was the clear choice,” said Sarah Lahav, CEO of SysAid. “We built Qlik right into SysAid Cloud so that users don’t have to deal with implementation, hardware or licences. SysAid customers will be able to advance their business with the first BI tool dedicated to ITSM.


“Qlik will enable SysAid users to drill down into ITSM metrics with unprecedented speed and comprehensiveness. From incident categories to workload distribution, Qlik provides the smart visualisations and advanced navigation capabilities that IT leaders need to improve performance and resolve problems. Qlik’s guided analysis paths will help users ask the right questions and get answers quicker than ever before.”



The Open Group IT4IT Forum launches first standard


The Open Group, the vendor neutral IT consortium, has announced the launch of its new IT4IT Reference Architecture Standard at its conference in Edinburgh.  

Just a year since the launch of the IT4IT Forum, this new standard will provide a vendor-neutral, technology agnostic and industry agnostic reference architecture for managing the business of IT. It will provide prescriptive guidance on how to design, procure and implement the functionality needed to run IT.

The operating model defined by the IT4IT Standard serves the digital enterprise with support for real-world use-cases (e.g. Cloud-sourcing, Agile, DevOps, and service brokering) as well as embracing and complementing existing process frameworks and methodologies (e.g. ITIL, CoBIT, SAFe, and TOGAF).

The launch of the standard will be followed in early 2016 by the release of a Foundation Level training course and exam. Higher-level training and certification programs for IT4IT will also become available during the course of next year. There will also be a number of publications available over the next few months including the IT4IT Reference Architecture Pocket Guide and the IT4IT Reference Architecture Management Guide.



Cherwell Software and Dell establish strategic alliance



Cherwell Software has announced a strategic technical alliance with Dell to deliver an expanded set of IT management features to their respective customers. As part of this agreement, Cherwell’s world-class IT service management (ITSM) capabilities will be an available integration from within the Dell KACE® product for customers who wish to access Cherwell’s ITIL-compliant solution. 


Dell KACE’s powerful endpoint management functionality will be integrated into Cherwell Service Management. The partnership signals Cherwell’s and Dell’s shared mission of helping enterprise customers manage and optimise their IT infrastructures—whether they are approaching it from a services or asset-centric perspective.


An initial integration between the products exists today, say the companies, and the partners will work closely to build deeper and more comprehensive integration through shared APIs.



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