Print Page | Report Abuse | Sign In | Join
Service Talk - Summer 2015 - Contents
Share |



Editorial and CEO View
Industry news
The latest ITSM products, services and customer stories

itSMF UK news
New Board structure, ITSM Leadership Council, office move and industry awards.

View from the Chair
Rosemary Gurney reflects on a number of key organisational changes that have taken place this year.

Collaboration: what it means in the volunteer organisation
Philippa Hale and Richard Horton consider the real benefits of collaboration and teamwork.

Knowledge management within ITSM
Mike Simpson discusses how knowledge management can be used to manage risk and control costs in an IT Service Management environment.

Developing new skills for the future
Chris Roberts reports from the latest Midland regional event, where attendees discussed some key issues for the future of ITSM education and skills development.

Revisiting capacity planning
Stuart Higgins reports on the results of a recent survey which underlines the importance of capacity management in meeting corporate availability and strategic marketing objectives.

Please release me, let me go! To waste… would be a sin
Jon Morley and Rob Spencer describe ITSMF UK’s first Release Management masterclass, which they facilitated in September.

What is SIAM?
Despite its widespread popularity, there is a lack of clarity over what exactly SIAM involves and what constitutes a SIAM model. Steve Morgan investigates.

The new Service Integration SIG – too many acronyms but a great day!
Steve Morgan describes a new ITSMF UK initiative which is setting out to put some meat on the bones of service integration.

The real benefits of self-help
David Howell looks at the rise in smartphone use and flexible working and explains how giving business users control of simple self-service tasks can keep them up and running away from the office while easing the burden on the service desk.



Interim Chief executive • Barclay Rae

Editor • Mark Lillycrop

Assistant Editor • Natalie Pinner

Designer • Preview

All communications to:
Service Management Association Ltd (trading style ITSMF UK), Premier Gate, Easthampstead Road, Bracknell, Berkshire, RG12 1JS, UK.
T: 0118 918 6500

ITIL and PRINCE2 are the registered trademarks of AXELOS Limited. ITSMF is a registered word mark of the IT Service Management Forum (International) Ltd 

Articles published reflect the opinions of the authors and not necessarily those of the publisher or his employees. While every reasonable effort is made to ensure that the contents of articles, editorial and advertising are accurate no responsibility can be accepted by the publisher for errors, misrepresentations and any resulting effects.

© Service Management Forum (ITSMF) Ltd. 2015. All rights reserved.

Material within this publication may not be reproduced in whole or in part without the express written permission of The Service Management Forum (ITSMF) Ltd.

For all editorial, advertising, reprint or subscription enquiries, please contact


Premier Gate
21 Easthampstead Road
Berks RG12 1JS

Tel: 0118 918 6500

Fax: 0118 969 9749

Contact Us