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Special orders and ITSMF UK pocket guides

If you would like to find out about special discounts for bulk orders of publications and concurrent online access to the ITIL Lifecycle Suite, please email or phone 0118 918 6500.

The ITSMF UK pocket guides listed below have been written by members of our special interest groups and working parties for other ITSMF members to share. The PDF versions are available for members to view freely online. Print copies are available for a modest price, as shown.

Member price 
(one copy)
Member price 
(ten copies)

How to do Change, Configuration and Release Management
The definitive guide to starting out in change, configuration and release management, written by the itSMF UK Transition Management Special Interest Group, offers a practical experience-based approach to the subject and provides templates and examples to help organizations take the first tentative steps into CCRM.

Members can download for free here
 £9.95 £7.96  £64.00

Planning and Achieving ISO/IEC 20000 Certification
This popular pocket guide is designed for all those involved in planning to achieve certification under the ISO/IEC 20000 Certification Scheme, which was developed by itSMF UK and is now owned by APMG-International. The book also acts as a useful reference for those who need a basic knowledge of the ISO/IEC service management standard.

Members can download for free here
 £9.95 £7.96  £64.00

Service Level Management Practitioner's Guide
This guide, written by members of the itSMF UK SLM special interest group, shows you the best way to design a service level management (SLM) roadmap and implementation project plan, compile a service catalogue, put together service level agreements, and much more. This book comes complete with a free CD packed with sample templates and supporting documents.

Members can download for free here
(incl CD)

Dictionary of ITSM Terms, Definitions and Abbreviations
This pocket dictionary from itSMF UK contains all the definitions from the ITIL® Glossary and Abbreviations (2011 Edition), supplemented by other IT service management terms selected by the authors. An essential reference both for students of ITIL qualifications and for those who use ITIL best practice in their everyday work.

Members can download for free here
 £7.50 £6.00  £48.00

SFIA - a Pocket Overview
SFIA – a pocket overview is a new publication from SFIA Foundation member itSMF UK. It is designed as an aid to those evaluating or learning about the framework, and as a handy portable reference source for all those working in IT-focused roles – including individual practitioners, managers, consultants, trainers, and service or product suppliers. 

Members can download for free here
  £9.95 £7.96

ITIL Foundation Handbook 2011 (with TSO)
The ITIL Foundation Handbook provides a perfect companion for students of the ITIL Foundation course as well as a handy reference guide. This new edition has been fully revised by members of the ITSMF UK Publications ESC to reflect the ITIL 2011 Update.

PDF Edition £10.95 + VAT
 £10.95 £8.96  Contact us for bulk orders

An Introductory Overview of ITIL 2011, written by members of ITSMF UK. Please note that this book is not designed to accompany the ITIL Foundation course - for that, you require the Foundation Handbook above.

Members can download for free here

Please email or phone 0118 918 6500 to order these pocket guides. Prices are exclusive of shipping.

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