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IT Service Management Awards 2016

The ITSM Awards 2016 - congratulations to all our winners!

Check out the photos below from the 2016 awards celebrations, hosted by the splendid Alan Dedicoat. Thank you to all our finalists, our award sponsors and, of course, our category judges who spend many hours each year deliberating over the entries.


The award categories


Service Transformation Project of the Year (sponsored by EXIN)

FINALISTS: City and County of Swansea, BJSS, DNB, News UK


Presented to the organisation that, in the judges’ view, has completed the most successful service transformation during the year. The winner will be the organisation that can best demonstrate its ability to design, plan, and implement a service transformation, with demonstrable benefits to the business.


And the winner... BJSS




Service Innovation of the Year (sponsored by Fox IT)


FINALISTS: EE, Hornbill, NTT Data


Presented to the organisation offering the most novel product or service offering that has been developed over the past year. Finalists will be assessed on the level of ingenuity and inventiveness in their offering and the originality of the solution.


And the winner... EE



IT Service Management Team of the Year (sponsored by HPE)


FINALISTS: BT, CGI, NTT Data, Salford Royal NHS Foundation Trust, and SIG


Presented to the members of a team that, in the judges’ view, have supported their customers in providing inspirational service delivery and significant business benefit. They will have successfully built upon these relationships to become the beacon of Service Management within their organisation. 


And the winner... SIG




Young ITSM Professional of the Year (sponsored by PSMF)


FINALISTS:  Lewis Crack, University of Northampton; Lee Bridges, News UK


Presented to an individual under the age of 30 who has demonstrated an outstanding level of achievement, ability, team support, rapid progress or business impact in the early years of their ITSM career, and who also promises great potential for future success. In addition to this nomination form, nominees will be required to make a short video outlining their day-to-day role and recent achievements.


And the winner... Lewis Crack




Ashley Hanna Contributor of the Year


FINALISTS: Barry Corless, Global Knowledge; Matt Hoey, Grant Thornton; Steve Morgan, Syniad IT


Presented to the individual who, in the judges’ view, has made the most outstanding contribution to the ITSMF UK organisation as a volunteer in the last year.


And the winner... Steve Morgan




Thought Leadership Award (sponsored by ServiceNow)



Where's the value in value? Ian MacDonald, Independent

Two-speed transition, Service Transition SIG

Service design roadmap, Service Design SIG

Practical problem management and ITIL Practitioner, Problem Management SIG

The enduring myth of CMDB, Mike Simpson, CIHS


Presented to the author of the white paper, article or case study published by ITSMF UK during the year that provides the most informative, educational and thought-provoking ITSM content.


All short-listed entries can be viewed here.


And the winner... Service Transition SIG




Training Provider of the Year (sponsored by AXELOS)


FINALISTS: Global Knowledge, Pink Elephant, Smatra


Presented to the training organisation most admired by the judges for their outstanding customer service, range of training resources, outstanding results and/or innovative approach to training development and delivery.


And the winner... Global Knowledge




Paul Rappaport Award for Outstanding Contribution to ITSM 


Presented to an individual who has made a sustained and outstanding contribution over a number of years to the field of IT service management. The winner is chosen by the ITSMF UK directors.


And the winner... Barry Corless





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