Print Page | Report Abuse | Sign In | Join
Benchmark Self Service Tickets
Thread Score:
Page 1 of 1
Thread Actions

19/01/2017 at 11:58:26 GMT
Posts: 2
Benchmark Self Service Tickets
Hi - Just wondering if anyone has SLAs/KPIs in place for the turnaround of tickets (Incidents & Requests) raised via the Self Service Portal - or any good source of information that would be useful when setting these.  Thanks.

Premier Gate
21 Easthampstead Road
Berks RG12 1JS

Tel: 0118 918 6500

Fax: 0118 969 9749

Contact Us