Hi John, I’m very well, thank you – I hope you are too!
It’s both requirements really – we need a tool to map the process, with a consistent format, terminology and look & feel across the organisation. The primary goal is for the user to easily understand the process(es), to drive adoption. As we’re an IT services provider, we don’t have the demarcation between ‘IT’ and ‘business’ process that some organisations might have (though, of course, arguably such demarcation shouldn’t apply in any business – but that’s probably a separate thread!).
Another key requirement is to be able to manage a process in multiple languages, so ease of translation is desired, also for this to be easily accessible across the group. Also to have automation that supports our process governance – clear process ownership, version control and authorisation and acknowledgement will help too.
I hope that clarifies. Cheers.