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ITSM Big 4 - what's on your agenda?
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09/10/2014 at 09:00:38 GMT
Posts: 38
ITSM Big 4 - what's on your agenda?

The ITSM Big 4 topics for 2014 - Back to Basics, Skills, Managing Complexity, and ITSM & Agile - have set the agenda for this year's Forum events and activities. But what should we be focusing on in 2015?

Are these still the key issues for your organisation or are there more pressing concerns for service management in the months ahead?

Join our chair John Windebank and vice-chair Rosemary Gurney for a Twitterchat on 15th October at 8.00pm to discuss the Big 4 Agenda for the coming year (remember the hashtag #ITSMBIG4). 

If you can't make the Twitterchat, let us know your thoughts here!

Mark Lillycrop
Marketing and Publishing Manager

19/10/2014 at 16:31:37 GMT
Posts: 15
Early thoughts on the topics for the Big4 Agenda 2015 were discussed at our Twitterchat on 15th October. Read the transcript here

Do you agree with these topics? What are your thoughts on the Big4 for 2015?

12/11/2014 at 08:03:30 GMT
Posts: 2
After a lot of member engagement through multiple channels and a lot of active conversation at conference (ITSM14 was brilliant btw ... many thanks to everyone that came and contributed!), I was very excited to announce the 2015 Big4 agenda:
* Collaboration
- How does ITSM need to collaborate with others?
* Service management of the future (SMOF)
- What do we need ITSM to look like?
* Capability framework
- What over ITSM capabilities are needed and how do we build it?
* Customer experience
- How do we ensure everything we are doing is relevant and customer driven?

i look forward hugely to the coming weeks as we openly drive the dialogue to move these things forward ... first new Big4 agenda item is next week's twitter chat .... be there - have a voice :)

14/11/2014 at 13:30:11 GMT
Posts: 0
Great to see all the good discussion in the lead up and during conference on these.
Most important for me - good that itSMF-UK picked them and announced them at conference. This helps to get the big machine rolling and focussing on these things for the next year.

15/11/2014 at 22:41:00 GMT
Posts: 2
Good to see the headlines announced ... now to work on the details. People are already coming forward with offers of assistance ... who else wants to join in and keep the momentum going?

08/01/2015 at 23:18:08 GMT
Posts: 0
The Board has asked me to lead on ensuring the right focus on the Big4 this year. I will be setting out the plans during January. Follow me on Twitter (@jasatsh) and the hashtag #ITSMBig4 to keep up to date on progress. Please contact me through this site, on Twitter or on if you would like to contribute and #engageITSM ,

02/02/2015 at 09:47:08 GMT
Posts: 1
Service Management of the Future
Hi all,
In this blog I address who will be the Service Management of the Future and what the industry is doing about attracting and training new talent. #itsmbig4 #SMOF

Look forward to your updates John..!

Last edited 02 February 2015
12/02/2015 at 06:01:33 GMT
Posts: 0
Thanks for the update Dan and for that link. It would be great if you were able to get along to the Knowledge Exchange on the 24th of March.
It sounds as if you will have a lot to contribute.
Best regards

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