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November 2019

Webinar – Automate Network Operations. Shift-Left. Empower Service Management.

November 27, 2019, 1:00 pm - 2:00 pm

Empowering frontline support staff to do more, whilst reducing their workload seems like an oxymoron. Doing so means empowering them with greater Knowledge to fulfil a greater number of tasks whilst significantly reducing MTTR across a breadth of Incidents.

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January 2020

Webinar – Getting started with IT Service Continuity Management

January 8, 12:00 pm - 1:00 pm

This webinar looks at how to ensure your organisation has a fit for purpose recovery capability and provides focal points for attendees to take away to assist them in improving their skills and maturity in IT service restoration.

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Webinar – Getting started with Knowledge Management

January 28, 1:00 pm - 2:00 pm

This webinar will cover tips, tricks and recommendations from a Knowledge Management expert on how to get started on the journey to effective and sustainable knowledge sharing across your teams.

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February 2020

Webinar – Getting started with the Service Catalogue

February 10, 12:00 pm - 1:00 pm

This webinar is for organisations who want to progress with Service Catalogue or an approach that gives them strategic visibility and control over their service portfolio. Many organisations struggle to achieve consensus around what is needed from Service Catalogue and the process of moving forward and getting started can be frustrating and repeatedly stalled.

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Webinar: What does ITIL 4 mean for Problem Management?

February 19, 1:00 pm - 1:45 pm

What does ITIL® 4 really mean for problem management professionals? At a special Focus Day in Bracknell in October, itSMF members discussed the subject and formulated some new guidance. In this webinar, Barry Corless will outline the findings of the event and launch the resulting paper, ITIL® 4: what does it mean for problem management?, which is now available to members. Highlights of the document include: How might problem management operate in a digital environment, utilising the latest best practice…

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