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January 2019

SMtech forum – Service Management Solutions

January 29, 2019, 9:30 am - 4:30 pm
Novotel London West, 1 Shortlands, Hammersmith
London, W6 8DR United Kingdom
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Join us on 29th January in London for our first SMtech forum - ‘Service management solutions: I still haven’t found what I’m looking for’. FREE to attend, the day will include presentations from Hornbill, ivanti, Marval, Nexthink and more...

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May 2019

SMtech forum – Artificial Intelligence

May 23, 2019, 9:30 am - 4:30 pm
Thinktank, Birmingham, Millennium Point, Curzon Street
Birmingham, West Midlands B4 7XG United Kingdom
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Join us on 23rd May in Birmingham for our next SMtech forum - ‘Artificial Intelligence'. FREE to attend, let us help you find the ideal partner to solve your business needs.

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September 2019

SMtech forum – Asset Management Solutions

September 24, 2019, 9:30 am - 4:30 pm
Good Hotel, London, Western Gateway, Royal Victoria Dock
London, E16 1FA United Kingdom
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Join us on 24th September in London for our next SMtech forum - ‘Asset management solutions'. FREE to attend, let us help you find the ideal partner to solve your business needs.

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October 2019

SMtech forum – Cloud Management

October 15, 2019, 9:30 am - 4:00 pm
America Sqaure Conference Centre, 1 America Square, 17 Crosswall
London, London EC3N 2LB United Kingdom
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Many product vendors have launched new toolsets to support cloud computing more effectively, but as ever there remain many questions to consider in choosing the best solutions. FREE to attend, let us help you find the ideal partner to solve your business needs.

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September 2020

Customer and employee experience: SLA, XLA and OXM in a COVID-challenged world

September 15, 2020, 10:00 am - 1:00 pm

This online forum brings together a line-up on popular industry experts – Duncan Watkins of Forrester, Dave D’Agostino of Nexthink, Sami Kallio of Happy Signals and independent consultant and author Barclay Rae – to explore the best ways to manage customer and employee experience in the future. The event will also include break-out discussions to give attendees the chance to share their particular interests and concerns.

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February 2021

SM Forum – Service Management and the Cloud

February 24, 10:00 am - 1:00 pm
Online Delivery

In this new online Service Management Forum, industry leaders from Forrester, Microsoft, ServiceNow and the Cloud Credential Council will discuss the obstacles we face in truly embracing the benefits of a more automated and agile future, and then open the floor for attendees to share their own experiences.

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March 2021

SM Forum – Self-service, automation and CX – taking the next steps in ESM

March 10, 10:00 am - 1:00 pm
Online Delivery

The events of the last year have highlighted the need to rethink the way we provide value to our customers - through automation, self-service, and more agile processes and collaboration across the enterprise. This online Service Management Forum examines the key elements of service transformation that are reshaping the way we support the business, with breakout sessions to discuss the topcis on more detail.

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June 2021

SM Forum – ITOM, AIOps and ITSM

June 9, 10:00 am - 1:00 pm
Online Delivery

There is growing interest in the ways that ITOM underpins ITSM, providing the supporting infrastructure of asset, configuration, security and availability management on which IT services depend. During this event we'll discuss ways that service and operations management can and should inter-relate.

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July 2021

SM Forum – Taking ITIL 4 to the next level

July 13, 10:00 am - 1:15 pm
Online Delivery

Since its introduction a little over two years ago, ITIL 4 has pushed back the boundaries for service management, offering a broad new focus on stakeholder value, high-velocity IT, and digital and IT strategy, with the Service Value Chain and Guiding Principles at the heart of the guidance. This Service Management Forum brings together some of the leading members of the AXELOS team to share their insights into the next steps with ITIL 4. 

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October 2021

SM Forum – Agile Service Management

October 5, 10:00 am - 1:00 pm
Hybrid Event (In person + Online), etc.venues, 8 Fenchurch Place
London, London EC3M 4PB United Kingdom

Agile working is all around us and has fundamentally changed the way businesses operate and develop. But what about service management? Does it need to be agile and, if so, where do we start in creating a more agile approach to service delivery and support?

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