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June 2022

Online Masterclass – Cloud Centre of Excellence

June 16, 2022, 9:30 am - 4:00 pm
Online Delivery
£295

This masterclass is designed to aid IT Leaders and Practitioners get started in establishing the principles supporting a Cloud Centre of Excellence.

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Online Masterclass – Service Catalogue

June 24, 2022, 9:30 am - 4:30 pm
Online Delivery
£295

This masterclass will explore how to improve an existing service catalogue, or get started with a new one. We will discuss what a service catalogue is, why you need one, what the benefits are, and ensure that you take away the knowledge you need to achieve success in your organisation.

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September 2022

Online Masterclass – Knowledge Management (KCS)

September 12, 2022, 1:00 pm - September 13, 2022, 5:00 pm
Online Delivery
£295

Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.

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October 2022

Online Masterclass – Essence of Experience (XLA)

October 18, 2022, 9:30 am - 4:00 pm
Online Delivery
£295

This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.

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