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Online Masterclass – Human-centred design for ITSM

Online Delivery

This masterclass provides a foundation level understanding of human-centred design and IT service management. By the end of the event, delegates will be able to draw upon practical, actionable tools to ensure human-centred design values are being embedded in their workplace.

£295

Online Masterclass – Introduction to XLAs

Online Delivery

This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.

£295

Webinar – Vodafone’s evolution from Problem Management to Reliability Management

Online Delivery

This webinar will describe Vodafone's journey to evolution from Problem Management to Reliability Management, the initiatives launched and future plans.  When we look back a couple of years, the way our problem management process was set up was very reactive, with outdated practices, and we were not fully leveraging our opportunities nor addressing glaring gaps in terms of global reach.

Free

Online Masterclass – Re-imagining the CAB

Online Delivery

This interactive masterclass will provide practical guidance on the techniques and approaches that can be used to define change authorities and ensure that the right people and right approaches are used within those change authorities.

£295

Introduction to ITSM – Part 1

Online Delivery

Designed for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.

£99

Online Event – Major Incident Management: Lunch & Learn

Online Delivery

In this session we will discuss with a panel of experts who have all had hands on experience of managing major incidents. We will look at techniques for limiting the impact of incidents when they occur.

Free

Sector Spotlight: Service design and community in the healthcare sector

Online Delivery

This sector spotlight highlights some of the most exciting initiatives underway within NHS England and Digital Health and Care Wales, focusing on service desk communities, user-centred design, and working with product teams to deliver new and uplifted services.

Free

Online Masterclass – Availability and Capacity Management

Online Delivery

Availability and Capacity Management are often overlooked and undervalued within an organisation. This event will focus on the areas you need to consider in making sure that your business can maintain its IT operations and yet still grow when needed without any surprises.

£295