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March 2021

Webinar – Getting started with Business Continuity

March 4, 1:00 pm - 2:00 pm
Online Delivery
Free

Facilitated by Daniel Breston, who first began studying business continuity when a hurricane took away his data centre, this webinar will explore how to alter the perception of continuity into a true supportive culture. 

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Community of Practice – Strategy and Planning Kick off

March 5, 12:00 pm - 1:00 pm
Online Delivery
Free

Following the official Communities of Practice launch on 25 January Mark Burgess, Group chair, will facilitate a virtual introduction for the current community members with a view to plan future events and ways of working for the CoP.

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SM Forum – Self-service, automation and CX – taking the next steps in ESM

March 10, 10:00 am - 1:00 pm
Online Delivery
Free

The events of the last year have highlighted the need to rethink the way we provide value to our customers - through automation, self-service, and more agile processes and collaboration across the enterprise. This online Service Management Forum examines the key elements of service transformation that are reshaping the way we support the business, with breakout sessions to discuss the topcis on more detail.

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Online Masterclass – Major Incident Management

March 11, 9:30 am - March 12, 1:00 pm
Online Delivery
£295

Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.

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Online Masterclass – ITSM Simulation

March 17, 1:00 pm - 5:30 pm
Online Delivery
Free

The best way to achieve buy-in for a major ITSM modernisation project is to clearly demonstrate the pressing need for change, the benefits of change and how the change will be managed. This event brings everyone together in the same online space and lets them experience it for themselves!

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Online Masterclass – Essence of Experience (XLA)

March 22, 9:30 am - 4:00 pm
Online Delivery
£295

This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.

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Webinar – Getting started with ITIL 4

March 22, 1:00 pm - 2:00 pm
Online Delivery
Free

Join Akshay Anand (AXELOS Product Ambassador, ITIL) for this webinar as he highlights three distinct (but related) approaches organisations typically use to adapt their ways of working to the latest guidance and the relative merits of each.

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Community of Practice – Management of Service Kick off

March 24, 12:00 pm - 1:00 pm
Online Delivery
Free

Following the official Communities of Practice launch on 25 January Richard Oliver, Group chair, will facilitate a virtual introduction for the current community members with a view to plan future events and ways of working for the CoP.

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itSMF UK Member Forum

March 25, 12:00 pm - 1:00 pm
Online Delivery
Free
online-meeting

Join us on 25th March at 12:00 for our next member forum with the Chair and Board of itSMF UK, where we will outline our current activities and strategy; and provide you with an opportunity to have your say as a member to shape the future of itSMF UK.

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Online Masterclass – Digital Transformation Simulation

March 26, 9:30 am - 1:30 pm
Online Delivery
Free

The Digital Transformation Simulation offers a unique opportunity to experience the next generation of IT enterprise business simulations. This event is a highly immersive, virtual, single player strategy simulation that engages and educates individuals at scale. 

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