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June 2019

Masterclass – People Management Skills

June 11, 9:30 am - 4:30 pm
London (venue TBC) London, United Kingdom
London Eye

All too often, individuals move into management roles with minimal guidance in how to get things done through the teams they are expected to manage and motivate. This masterclass addresses some of the skills, behaviours and strategies required to motivate and manage a team.

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Member Meet-up – London

June 18, 9:30 am - 3:30 pm
London (venue TBC) London, United Kingdom
Service Catalogue Workshop

Our next free member networking event in London & South East, will take place in London on 18th June 2019. Agenda to be confirmed soon.

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Masterclass – Software Asset Management

June 25, 9:30 am - 4:30 pm
etc.venues The Hatton, 52-53 Hatton Garden
London, WC1N 8HN United Kingdom
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Picture of London

This masterclass will super-charge your understanding of SAM, and provide plenty of learning points for you to implement in your organisation. It will highlight the value of processes within SAM, including some bad-case scenarios that will provide attendee's with some serious food for thought.

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July 2019

SMtech forum – Cloud Management

July 11, 9:30 am - 4:30 pm
Novotel London West, 1 Shortlands, Hammersmith
London, W6 8DR United Kingdom
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Many product vendors have launched new toolsets to support cloud computing more effectively, but as ever there remain many questions to consider in choosing the best solutions. FREE to attend, let us help you find the ideal partner to solve your business needs.

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Masterclass – Pragmatic Continual Improvement

July 12, 9:30 am - 4:30 pm
Village Hotel Club (Manchester Ashton), Pamir Drive
Ashton-Under-Lyne, Manchester OL7 0LY United Kingdom
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Salford Habour

Improve IT operations across quality, speed, and cost; influence customer perceptions of IT “value” by demonstrating a commitment to improving services; and enhance IT service provider reputation and drive greater customer satisfaction, by undertaking Continual Improvement best practice.

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Masterclass – Problem Management

July 18, 9:30 am - 4:30 pm
Village Hotel Club (Leeds South), Capitol Boulevard West
Morley, Leeds LS27 0TS United Kingdom
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Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task with few resources to work. This masterclass will show you how to add value in the most difficult of circumstances!

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Masterclass – Digital Capabilities Management Model

July 24, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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London Bridge

Digital transformation is changing the paradigm on traditional management practices, disrupting existing and well rooted patterns of working. Join us to explore thought-provoking ideas, challenge widely used principles and draft key questions and answers.

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September 2019

Masterclass – People Management Skills

September 12, 9:30 am - 4:30 pm
Village Hotel Club (Walsall), Tempus Drive
Walsall, WS2 8TJ United Kingdom
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Birmingham

All too often, individuals move into management roles with minimal guidance in how to get things done through the teams they are expected to manage and motivate. This masterclass addresses some of the skills, behaviours and strategies required to motivate and manage a team.

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Masterclass – Change and Release Management

September 16, 9:30 am - 4:30 pm
Village Hotel Club (Leeds South), Capitol Boulevard West
Morley, Leeds LS27 0TS United Kingdom
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To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations – attend this event.

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SMtech forum – Asset Management Solutions

September 24, 9:30 am - 4:30 pm
Novotel London West, 1 Shortlands, Hammersmith
London, W6 8DR United Kingdom
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Join us on 24th September in London for our next SMtech forum - ‘Asset management solutions'. FREE to attend, let us help you find the ideal partner to solve your business needs.

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