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May 2021

Webinar – 10 Years of ESM at CERN

May 19, 12:00 pm - 1:00 pm
Online Delivery
Free

During this webinar we'll learn about 10 years of successful Enterprise Service Management at CERN. CERN was among the first to introduce IT service management principles outside the IT environment, applying ITIL based processes in a wide range of services across the whole organisation.

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Online Masterclass – Lean IT

May 20, 9:30 am - 4:30 pm
Online Delivery
£295

Many organisations have adopted Lean IT in order to increase customer satisfaction and to achieve greater strategic and financial value. This event will review key Lean IT concepts and give you an understanding of key Lean IT principles and techniques.

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Online Masterclass – Designing Your Operating Model using the Operating Model Canvas

May 20, 9:30 am - May 21, 1:00 pm
Online Delivery
£295

Whether you are designing an IT operating model, a Service Management operating model or an operating model for an individual product or service, the Operating Model Canvas and its accompanying tools will help you.

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Online Masterclass – Pragmatic Continual Improvement

May 21, 9:30 am - 4:30 pm
Online Delivery
£295

As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.

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Online Masterclass – Digital Transformation Simulation

May 21, 9:30 am - 1:30 pm
Online Delivery
Free

The Digital Transformation Simulation offers a unique opportunity to experience the next generation of IT enterprise business simulations. This event is a highly immersive, virtual, single player strategy simulation that engages and educates individuals at scale. 

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June 2021

Online Masterclass – Post Incident Review

June 3, 9:30 am - June 4, 1:00 pm
Online Delivery
£295

Join us for this Kepner-Tregoe masterclass, designed for Major Incident Managers and Problem Managers and delivered over two days via WebEx.

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ITOM, AIOps and ITSM – SM Forum

June 9, 10:00 am - 1:00 pm
Online Delivery
Free

REGISTER NOW!

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Online Masterclass – ITIL 4 in Action Simulation

June 17, 9:30 am - 4:00 pm
Online Delivery
Free

This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.

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Online Masterclass – Customer Care Skills for the Service Desk

June 23, 9:30 am - 4:30 pm
Online Delivery
£195

Providing great customer service in a technical environment demands a unique blend of skills – it’s not enough simply to possess the technical know-how. This masterclass aims to create the genuine willingness and desire to do the best for each customer, however challenging the situation!

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Online Masterclass – People Management Skills

June 24, 9:30 am - 4:30 pm
Online Delivery
£195

All too often, individuals move into management roles with minimal guidance in how to get things done through the teams they are expected to manage and motivate. This masterclass addresses some of the skills, behaviours and strategies required to motivate and manage a team.

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