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March 2021

Online Masterclass – ITSM Simulation

March 17, 1:00 pm - 5:30 pm
Online Delivery
Free

The best way to achieve buy-in for a major ITSM modernisation project is to clearly demonstrate the pressing need for change, the benefits of change and how the change will be managed. This event brings everyone together in the same online space and lets them experience it for themselves!

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Online Masterclass – Essence of Experience (XLA)

March 22, 9:30 am - 4:00 pm
Online Delivery
£295

This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.

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April 2021

Online Masterclass – Change and Release Management

April 12, 9:30 am - 4:30 pm
Online Delivery
£295

To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.

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Online Masterclass – DevOps Simulation

April 15, 9:30 am - 4:00 pm
Online Delivery
Free

This event demonstrates the business value and positive impact of a DevOps approach. By helping to clearly communicate the DevOps case for change, it creates shared understanding and commitment towards Development and Operations working together as a high-performing team.

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Online Masterclass – Knowledge Management (KCS)

April 20, 1:00 pm - April 21, 5:00 pm
Online Delivery
£295

Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.

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May 2021

Online Masterclass – Cloud Centre of Excellence

May 13, 9:30 am - 4:00 pm
Online Delivery
£295

This masterclass is designed to aid IT Leaders and Practitioners get started in establishing the principles supporting a Cloud Centre of Excellence.

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Online Masterclass – Pragmatic Continual Improvement

May 18, 9:30 am - 4:30 pm
Online Delivery
£295

As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.

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Online Masterclass – Lean IT

May 20, 9:30 am - 4:30 pm
Online Delivery
£295

Many organisations have adopted Lean IT in order to increase customer satisfaction and to achieve greater strategic and financial value. This event will review key Lean IT concepts and give you an understanding of key Lean IT principles and techniques.

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Online Masterclass – Designing Your Operating Model using the Operating Model Canvas

May 20, 9:30 am - May 21, 1:00 pm
Online Delivery
£295

Whether you are designing an IT operating model, a Service Management operating model or an operating model for an individual product or service, the Operating Model Canvas and its accompanying tools will help you.

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June 2021

Online Masterclass – Post Incident Review

June 3, 9:30 am - June 4, 1:00 pm
Online Delivery
£295

Join us for this Kepner-Tregoe masterclass, designed for Major Incident Managers and Problem Managers and delivered over two days via WebEx.

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