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March 2019

Masterclass – ISO/IEC 20000: the Standard for Service Management

March 28, 9:30 am - 4:00 pm
London (venue TBC) London, United Kingdom
Major Incident Management Workshop - London

ISO/IEC 20000 is the standard for service management that can be applied to IT and non-IT services. In this event, ISO/IEC 20000 guru Lynda Cooper reviews the third edition of the standard, and explains why certification makes such a difference to today's service-focused organisations.

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Member Meet-up – Belfast

March 29, 9:30 am - 3:30 pm
Allstate Northern Ireland, 10 Mays Meadows
Belfast, Northern Ireland BT1 3PH United Kingdom
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Our next free member networking event in Northern Ireland, focused on continual service improvement, will take place at the Allstate offices in Belfast on 29th March 2019.

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April 2019

Masterclass – ThinkNation: “How to structure IT for the future”

April 4, 9:30 am - 4:30 pm
London (venue TBC) London, United Kingdom

Let's face it the world doesn’t work according to our plans, things change and you can't solve problems with the same thinking that has created them. In this session we will combine the thinking of business professionals with the next generation to create new paradigms and solutions.

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Masterclass – DevOps Simulation

April 17, 9:30 am - 4:30 pm
Deloitte UK, 2 New Street Square
London, EC4A3BZ United Kingdom
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Picture of London

This event demonstrates the business value and positive impact of a DevOps approach. By helping to clearly communicate the DevOps case for change, it creates shared understanding and commitment towards Development and Operations working together as a high-performing team.

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Masterclass – Business Information Management (BiSL)

April 30, 9:30 am - 5:00 pm
London (venue TBC) London, United Kingdom

Implementing streamlined and holistic information management systems is essential to the smooth delivery of modern businesses’ interconnected services. Learn how to transform the way an enterprise manages its data – with the mission to enhance business performance and value.

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May 2019

Masterclass – Customer Service Skills

May 14, 9:30 am - 4:30 pm
London (venue TBC) London, United Kingdom
View of the London Eye

Providing great customer service in a technical environment demands a unique blend of skills – it’s not enough simply to possess the technical know-how. This masterclass aims to create the genuine willingness and desire to do the best for each customer, however challenging the situation!

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Masterclass – Major Incident Management

May 16, 9:30 am - 4:30 pm
Leeds (venue TBC) Leeds, West Yorkshire United Kingdom

Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.

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Masterclass – Knowledge Management (KCS)

May 21, 9:30 am - 4:30 pm
London (venue TBC) London, United Kingdom
View of London

Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.

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SMtech forum – Artificial Intelligence

May 23, 9:30 am - 4:30 pm
Birmingham (venue TBC) Birmingham, West Midlands United Kingdom

Join us on 23rd May in Birmingham for our next SMtech forum - ‘Artificial Intelligence'. FREE to attend, let us help you find the ideal partner to solve your business needs.

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Masterclass – Supporting Emerging Tech in ITSM & TOGAF

May 29, 9:30 am - 4:30 pm
Glasgow (venue TBC) Glasgow, United Kingdom

Many organisations struggle to incorporate innovative tech smoothly within core and legacy ICT environments. This event explores how to manage technology capabilities and align them with strategic business goals where innovation is an imperative.

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