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March 2020

Webinar – Getting started with Post Incident Reviews

March 17, 12:00 pm - 1:00 pm

Post Incident reviews should be a rich source of learning and process improvement ideas, but are often difficult and politically charged. Join this webinar to learn about three essential tracks of review and activity - and find out why root cause is often not the most important thing.

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Masterclass – Change and Release Management

March 20, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.

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Member Meet-up – Edinburgh

March 24, 10:00 am - 3:00 pm
Edinburgh (venue TBC) Edinburgh, United Kingdom
Edinburgh

The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.

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Masterclass – The Digital Transformation Experience Simulation

March 25, 9:30 am - 4:30 pm
London (venue TBC) London, United Kingdom
Bridge in London

The Digital Transformation Experience business simulation exposes the challenges of successful Digital Transformation and how to overcome them. The simulation, drives engagement, buy-in and adoption to catalyse change in culture and ways of working required to deliver success.

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Member Meet-up – Leeds

March 31, 9:30 am - 4:00 pm
University of Leeds, Devonshire Hall, Devonshire Hall, Cumberland Rd
Leeds, West Yorkshire LS6 2EQ United Kingdom
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The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.

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April 2020

Webinar – Getting started with Continual Improvement

April 3, 1:00 pm - 2:00 pm

In this webinar we provide practical guidance on the basic things you need to have in place to support the culture of Continual Improvement. Then, to help ‘kick start’ your approach we provide some simple practical no cost methods to help you identify and begin to progress improvement opportunities as part of the ‘day job’.

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Webinar – Getting started with Problem Management

April 21, 12:00 pm - 1:00 pm

Everything is Problem Management! (or at least it should be). “A stitch in time..” and other proverbs are relevant, but the problem for many is how do you get started in making the switch from reactive work to genuine prevention.

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Masterclass – Designing Your Operating Model using the Operating Model Canvas

April 23, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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Whether you are designing an IT operating model, a Service Management operating model or an operating model for an individual product or service, the Operating Model Canvas and its accompanying tools will help you.

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Masterclass – Service Catalogue

April 28, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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This masterclass will explore how to improve an existing service catalogue, or get started with a new one. We will discuss what a service catalogue is, why you need one, what the benefits are, and ensure that you take away the knowledge you need to achieve success in your organisation.

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Masterclass – People Management Skills

April 30, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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All too often, individuals move into management roles with minimal guidance in how to get things done through the teams they are expected to manage and motivate. This masterclass addresses some of the skills, behaviours and strategies required to motivate and manage a team.

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