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May 2022

Online Masterclass – Pragmatic Continual Improvement

May 17, 2022, 9:30 am - 4:30 pm
Online Delivery
£295

As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.

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June 2022

Online Masterclass – Post Incident Review

June 9, 2022, 9:30 am - June 10, 2022, 1:00 pm
Online Delivery
£295

Join us for this Kepner-Tregoe masterclass, designed for Major Incident Managers and Problem Managers and delivered over two days via WebEx.

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Online Masterclass – Cloud Centre of Excellence

June 16, 2022, 9:30 am - 4:00 pm
Online Delivery
£295

This masterclass is designed to aid IT Leaders and Practitioners get started in establishing the principles supporting a Cloud Centre of Excellence.

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Online Masterclass – Service Catalogue

June 24, 2022, 9:30 am - 4:30 pm
Online Delivery
£295

This masterclass will explore how to improve an existing service catalogue, or get started with a new one. We will discuss what a service catalogue is, why you need one, what the benefits are, and ensure that you take away the knowledge you need to achieve success in your organisation.

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July 2022

Online Masterclass – Major Incident Management

July 14, 2022, 9:30 am - July 15, 2022, 1:00 pm
Online Delivery
£295

Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.

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September 2022

Online Masterclass – Knowledge Management (KCS)

September 12, 2022, 1:00 pm - September 13, 2022, 5:00 pm
Online Delivery
£295

Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.

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Masterclass – Problem Management

September 16, 2022, 9:30 am - 4:00 pm
London tbc United Kingdom
£295

Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task and few resources to work with. This masterclass will show you how to add value in the most difficult of circumstances!

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October 2022

Masterclass – Change and Release Management

October 7, 2022, 9:30 am - 4:30 pm
London tbc United Kingdom
£295

To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.

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Online Masterclass – Essence of Experience (XLA)

October 18, 2022, 9:30 am - 4:00 pm
Online Delivery
£295

This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.

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November 2022

Masterclass – Pragmatic Continual Improvement

November 1, 2022, 9:30 am - 4:30 pm
London tbc United Kingdom
£295
Salford Habour

As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.

Find out more »
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