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September 2019

Masterclass – DevOps Simulation

September 27, 9:30 am - 4:30 pm
National Institute for Health Research, Leeds, 21 Queen Street
Leeds, West Yorkshire LS1 2TW United Kingdom
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This event demonstrates the business value and positive impact of a DevOps approach. By helping to clearly communicate the DevOps case for change, it creates shared understanding and commitment towards Development and Operations working together as a high-performing team.

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October 2019

Masterclass – What, Where, When, Why, How of ISO/IEC 20000

October 3, 9:30 am - 4:00 pm
Village Hotel Club (Walsall), Tempus Drive
Walsall, WS2 8TJ United Kingdom
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ISO/IEC 20000 is the standard for service management that can be applied to IT and non-IT services. In this event, ISO/IEC 20000 guru Lynda Cooper reviews the third edition of the standard, and explains why certification makes such a difference to today's service-focused organisations.

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Masterclass – Knowledge Management (KCS)

October 8, 9:30 am - 4:30 pm
etc.venues Victoria, 1 Drummond Gate, Pimlico
London, London SW1V 2QQ United Kingdom
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Picture of London

Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.

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Masterclass – Major Incident Management

October 10, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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Backdrop of London

Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.

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SMtech forum – Cloud Management

October 15, 9:30 am - 4:30 pm
London (venue TBC) London, United Kingdom

Many product vendors have launched new toolsets to support cloud computing more effectively, but as ever there remain many questions to consider in choosing the best solutions. FREE to attend, let us help you find the ideal partner to solve your business needs.

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Masterclass – Business Information Management (BiSL)

October 17, 9:30 am - 5:00 pm
Village Hotel Club (Manchester Ashton), Pamir Drive
Ashton-Under-Lyne, Manchester OL7 0LY United Kingdom
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Manchester Skyline

Implementing streamlined and holistic information management systems is essential to the smooth delivery of modern businesses’ interconnected services. Learn how to transform the way an enterprise manages its data – with the mission to enhance business performance and value.

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Masterclass – Software Asset Management

October 24, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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This masterclass will super-charge your understanding of SAM, and provide plenty of learning points for you to implement in your organisation. It will highlight the value of processes within SAM, including some bad-case scenarios providing attendees with some serious food for thought.

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November 2019

Masterclass – Supporting Emerging Tech in ITSM & TOGAF

November 14, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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Many organisations struggle to incorporate innovative tech smoothly within core and legacy ICT environments. This event explores how to manage technology capabilities and align them with strategic business goals where innovation is an imperative.

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ITSM19 – Annual Conference, Exhibition and Awards

November 18, 8:00 am - November 19, 5:00 pm
etc Meetings (conference), 155 Bishopsgate
London, EC2M 3YD United Kingdom
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Our 2019 conference returns to the popular 155 Bishopsgate venue in Central London. Book before the end of 2018 and save £200 on a two-day pass.

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Professional Service Management Awards and Gala Dinner 2019

November 18, 7:00 pm
155 Bishopsgate, London EC2M 3YD, Piccadilly
London, W1J 7BX United Kingdom

At PSMA19 we will be celebrating the hard work, dedication, and innovation that ITSM professionals have shown throughout the year. Take a look at the award categories, award nominees, ticket cost, and sponsorship cost here.

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