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April 2020

Masterclass – What, Where, When, Why, How of ISO/IEC 20000

April 21, 2020, 9:30 am - 4:00 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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ISO/IEC 20000 is the standard for service management that can be applied to IT and non-IT services. In this event, ISO/IEC 20000 guru Lynda Cooper reviews the third edition of the standard, and explores how it can be applied in today's service-focused organisations.

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Masterclass – Designing Your Operating Model using the Operating Model Canvas

April 23, 2020, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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Whether you are designing an IT operating model, a Service Management operating model or an operating model for an individual product or service, the Operating Model Canvas and its accompanying tools will help you.

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Masterclass – Service Catalogue

April 28, 2020, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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This masterclass will explore how to improve an existing service catalogue, or get started with a new one. We will discuss what a service catalogue is, why you need one, what the benefits are, and ensure that you take away the knowledge you need to achieve success in your organisation.

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Masterclass – People Management Skills

April 30, 2020, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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All too often, individuals move into management roles with minimal guidance in how to get things done through the teams they are expected to manage and motivate. This masterclass addresses some of the skills, behaviours and strategies required to motivate and manage a team.

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May 2020

Masterclass – Post Incident Review

May 14, 2020, 9:30 am - 4:30 pm
Village Hotel Club (Leeds South), Capitol Boulevard West
Morley, Leeds LS27 0TS United Kingdom
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Join us for this one day Kepner-Tregoe masterclass designed for Major Incident Managers, Problem managers, and others responsible for creating effective Post-Incident review reports.

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Masterclass – Knowledge Management (KCS)

May 19, 2020, 9:30 am - 4:30 pm
etc.venues The Hatton, 52-53 Hatton Garden
London, WC1N 8HN United Kingdom
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Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.

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June 2020

Member Meet-up – Glasgow

June 2, 2020, 10:00 am - 3:00 pm
University of Glasgow, Wolfson, Hugh Fraser Seminar Room, Wolfson Medical School Building, University Avenue
Glasgow, Glasgow G12 8QQ United Kingdom
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The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.

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Masterclass – DevOps Simulation

June 10, 2020, 9:30 am - 4:00 pm
Manchester (venue TBC) Manchester, Greater Manchester United Kingdom
Media City Manchester

This event demonstrates the business value and positive impact of a DevOps approach. By helping to clearly communicate the DevOps case for change, it creates shared understanding and commitment towards Development and Operations working together as a high-performing team.

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Masterclass – ITIL 4 in Action Simulation

June 11, 2020, 9:30 am - 4:00 pm
Manchester (venue TBC) Manchester, Greater Manchester United Kingdom
Manchester Tram

This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.

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Masterclass – Major Incident Management

June 11, 2020, 9:30 am - 4:30 pm
Allstate Northern Ireland, 10 Mays Meadows
Belfast, Northern Ireland BT1 3PH United Kingdom
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Allstate NI

Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.

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