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March 2019

Masterclass – Change and Release Management

March 18, 2019, 9:30 am - 4:30 pm
London (venue TBC) London, United Kingdom
Bridge in London

To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations – attend this event.

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Member Meet-up – Bristol

March 21, 2019, 9:30 am - 4:00 pm
Hewlett Packard Enterprise Bristol, Filton Road
Stoke Gifford, Bristol BS34 8QZ United Kingdom
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Our next free member networking event in the South West & Wales will take place at Hewlett Packard Enterprise offices on 21st March 2019. Full event details and agenda to follow shortly.

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Masterclass – ISO/IEC 20000: the Standard for Service Management

March 28, 2019, 9:30 am - 3:00 pm
London (venue TBC) London, United Kingdom
Major Incident Management Workshop - London

ISO/IEC 20000 is the standard for service management that can be applied to IT and non-IT services. In this event, ISO/IEC 20000 guru Lynda Cooper reviews the third edition of the standard, and explains why certification makes such a difference to today's service-focused organisations.

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Member Meet-up – Belfast

March 29, 2019, 9:30 am - 3:30 pm
Allstate Northern Ireland, 10 Mays Meadows
Belfast, Northern Ireland BT1 3PH United Kingdom
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Our next free member networking event in Northern Ireland will take place at the Allstate offices in Belfast on 29th March 2019. Full event details and agenda to be confirmed soon.

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April 2019

Masterclass – ThinkNation: “How to structure IT for the future”

April 4, 2019, 9:30 am - 4:30 pm
London (venue TBC) London, United Kingdom

Let's face it the world doesn’t work according to our plans, things change and you can't solve problems with the same thinking that has created them. In this session we will combine the thinking of business professionals with the next generation to create new paradigms and solutions.

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Masterclass – Service Catalogue

April 8, 2019, 9:30 am - 4:30 pm
Birmingham (venue TBC) Birmingham, West Midlands United Kingdom
Bullring, Birmingham

This masterclass will explore how to improve an existing, or get started with a new, service catalogue. We will discuss what a service catalogue is, why you need one, what the benefits are, and ensure that you take away the knowledge you need to achieve success in your organisation.

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Masterclass – DevOps Simulation

April 17, 2019, 9:30 am - 4:30 pm
London (venue TBC) London, United Kingdom
Picture of London

This event demonstrates the business value and positive impact of a DevOps approach. By helping to clearly communicate the DevOps case for change, it creates shared understanding and commitment towards Development and Operations working together as a high-performing team.

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Masterclass – Business Information Management (BiSL)

April 30, 2019, 9:30 am - 5:00 pm
London (venue TBC) London, United Kingdom

Implementing streamlined and holistic information management systems is essential to the smooth delivery of modern businesses’ interconnected services. Learn how to transform the way an enterprise manages its data – with the mission to enhance business performance and value.

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May 2019

Masterclass – Customer Service Skills

May 14, 2019, 9:30 am - 4:30 pm
London (venue TBC) London, United Kingdom
View of the London Eye

Providing great customer service in a technical environment demands a unique blend of skills – it’s not enough simply to possess the technical know-how. This masterclass aims to create the genuine willingness and desire to do the best for each customer, however challenging the situation!

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Masterclass – Major Incident Management

May 16, 2019, 9:30 am - 4:30 pm
Manchester (venue TBC) Manchester, Greater Manchester United Kingdom
Media City Manchester

Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.

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