Events

Loading Events

Events Search and Views Navigation

Event Views Navigation

October 2019

Masterclass – Knowledge Management (KCS)

October 8, 9:30 am - 4:30 pm
etc.venues Victoria, 1 Drummond Gate, Pimlico
London, London SW1V 2QQ United Kingdom
+ Google Map
Picture of London

Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.

Find out more »

Member Meet-up – Manchester

October 8, 9:30 am - 4:00 pm
Co-operative Group, Federation House, Federation House, 2 Federation Street
Manchester, Manchester M4 4BF United Kingdom
+ Google Map
Coop Federation House

The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.

Find out more »

Masterclass – Major Incident Management

October 10, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
+ Google Map
Backdrop of London

Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.

Find out more »

SMtech forum – Cloud Management

October 15, 9:30 am - 4:30 pm
London (venue TBC) London, United Kingdom

Many product vendors have launched new toolsets to support cloud computing more effectively, but as ever there remain many questions to consider in choosing the best solutions. FREE to attend, let us help you find the ideal partner to solve your business needs.

Find out more »

Masterclass – Business Information Management (BiSL)

October 17, 9:30 am - 5:00 pm
Village Hotel Club (Manchester Ashton), Pamir Drive
Ashton-Under-Lyne, Manchester OL7 0LY United Kingdom
+ Google Map
Manchester Skyline

Implementing streamlined and holistic information management systems is essential to the smooth delivery of modern businesses’ interconnected services. Learn how to transform the way an enterprise manages its data – with the mission to enhance business performance and value.

Find out more »

SIG Focus Day – ITIL 4 & Problem Management

October 22, 9:30 am - 3:30 pm
Waitrose Conference Centre Bracknell, Willoughby Road
Bracknell, Berkshire RG12 7EP United Kingdom
+ Google Map

The aim of our focus day is to pull together enough content to write a white paper “Problem Management and ITIL 4 – the transition”. During the day we will precis the key areas of ITIL 4 and consider how problem management might both add value to and derive value from the latest guidance.

Find out more »

Masterclass – IT4IT Simulation

October 23, 9:30 am - 4:00 pm
London (venue TBC) London, United Kingdom

This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more END to END Service Management approach.

Find out more »

Masterclass – Software Asset Management

October 24, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
+ Google Map

This masterclass will super-charge your understanding of SAM, and provide plenty of learning points for you to implement in your organisation. It will highlight the value of processes within SAM, including some bad-case scenarios providing attendees with some serious food for thought.

Find out more »

November 2019

Masterclass – Supporting Emerging Tech in ITSM & TOGAF

November 14, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
+ Google Map

Many organisations struggle to incorporate innovative tech smoothly within core and legacy ICT environments. This event explores how to manage technology capabilities and align them with strategic business goals where innovation is an imperative.

Find out more »

Masterclass – IT Service Continuity Management

November 14, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
+ Google Map
Bridge in London

IT Service Continuity Management (ITSCM) addresses the gaps in the traditional disaster recovery approach by introducing layers of resilience that provide higher levels of protection. Attend this masterclass to understand how to fine-tune your organisation's approach to IT resiliency.

Find out more »
+ Export Events
Scroll to Top