ISO/IEC 20000 is the standard for service management that can be applied to IT and non-IT services. In this event, ISO/IEC 20000 guru Lynda Cooper reviews the third edition of the standard, and explains why certification makes such a difference to today's service-focused organisations.

Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.

Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.

Implementing streamlined and holistic information management systems is essential to the smooth delivery of modern businesses’ interconnected services. Learn how to transform the way an enterprise manages its data – with the mission to enhance business performance and value.

This masterclass will super-charge your understanding of SAM, and provide plenty of learning points for you to implement in your organisation. It will highlight the value of processes within SAM, including some bad-case scenarios providing attendees with some serious food for thought.

Many organisations struggle to incorporate innovative tech smoothly within core and legacy ICT environments. This event explores how to manage technology capabilities and align them with strategic business goals where innovation is an imperative.