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June 2020

Masterclass – DevOps Simulation

June 10, 9:30 am - 4:00 pm
Manchester (venue TBC) Manchester, Greater Manchester United Kingdom
Media City Manchester

This event demonstrates the business value and positive impact of a DevOps approach. By helping to clearly communicate the DevOps case for change, it creates shared understanding and commitment towards Development and Operations working together as a high-performing team.

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Masterclass – ITIL 4 in Action Simulation

June 11, 9:30 am - 4:00 pm
Manchester (venue TBC) Manchester, Greater Manchester United Kingdom
Manchester Tram

This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.

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Online Masterclass – Major Incident Management

June 11, 9:30 am - June 12, 1:00 pm
Online Delivery

Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.

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Online Masterclass – IT Service Continuity Management

June 11, 9:30 am - June 12, 1:00 pm
Online Delivery

IT Service Continuity Management (ITSCM) addresses the gaps in the traditional disaster recovery approach by introducing layers of resilience that provide higher levels of protection. Attend this masterclass to understand how to fine-tune your organisation's approach to IT resiliency.

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Member Meet-up – Belfast

June 12, 9:30 am - 3:30 pm
Allstate Northern Ireland, 10 Mays Meadows
Belfast, Northern Ireland BT1 3PH United Kingdom
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Allstate NI

The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.

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Online Masterclass – Problem Management

June 23, 9:30 am - June 24, 1:00 pm
Online Delivery

Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task and few resources to work with. This masterclass will show you how to add value in the most difficult of circumstances!

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itSMF UK Tooling Day 2020

June 30, 9:30 am - 4:00 pm

This is our popular gathering of the leading lights in the ITSM software industry - an annual opportunity to discuss your current service management challenges with a panel of tooling providers and thought leaders. Find out about the latest solutions and features that will influence your future direction and choice of platform. The event will feature six product architects, outlining their response to current trends in service management, as well as a dedicated exhibition where you can explore new offerings…

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July 2020

Masterclass – Pragmatic Continual Improvement

July 2, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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Improve IT operations in terms of quality, speed, and cost; influence customer perceptions of IT 'value' by demonstrating a commitment to improving services; and enhance IT service provider reputation and drive greater customer satisfaction by undertaking Continual Improvement best practice.

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Masterclass – Software Asset Management

July 7, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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This masterclass will super-charge your understanding of SAM, and provide plenty of learning points for you to implement in your organisation. It will highlight the value of processes within SAM, including some bad-case scenarios providing attendees with some serious food for thought.

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Masterclass – What, Where, When, Why, How of ISO/IEC 20000

July 14, 9:30 am - 4:00 pm
etc.venues The Hatton, 52-53 Hatton Garden
London, WC1N 8HN United Kingdom
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ISO/IEC 20000 is the standard for service management that can be applied to IT and non-IT services. In this event, ISO/IEC 20000 guru Lynda Cooper reviews the third edition of the standard, and explores how it can be applied in today's service-focused organisations.

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