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Workshop: Continual Service Improvement
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This workshop considers how to make CSI part of the service management culture.

When: 8th March 2018
9.30 am
Where: The Studio
7 Cannon Street
Birmingham, West Midlands  B2 5EP
United Kingdom
Presenter: Ian Macdonald
Contact: Events Team

Online registration is closed.
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Delivering real business value through a pragmatic approach to Continual Service Improvement


CSI can make a significant contribution in demonstrating business value to your customers from ongoing incremental improvements. This workshop will provide attendees with practitioner guidance and proven approaches on how to progress CSI initiatives in the workplace. The workshop is ideal for those who are keen to establish CSI as part of their BAU activities or for those looking for some new ideas on how to re-energise CSI. 


Topics covered include:

    • The CSI Improvement Model
    • The 9 ITSM guiding principles that support pragmatic approach to CSI
    • Understanding what makes effective CSI
    • The commercial importance of CSI 
    • How to baseline ‘where are we now’ 
    • Measures and targets for CSI 
    • Using marginal gains as an approach 
    • How to keep the momentum going


This workshop is highly interactive and provides great opportunity to share your experiences and ideas on the day. See you there!

How much does it cost?

For itSMF UK members, it's £375.00 + VAT.

If you're not a member, it's £550.00 + VAT. Find out more about becoming a member.

Please contact the office on 0118 918 6500 if you would like to discuss an onsite running of this event.

Premier Gate
21 Easthampstead Road
Berks RG12 1JS

Tel: 0118 918 6500

Fax: 0118 969 9749

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