Print Page | Report Abuse | Sign In | Join
Masterclass: Major Incident Management
Tell a Friend About This EventTell a Friend
 

This Masterclass offers a mature approach to major incidents, explaining why it's important to integrate several different approaches. We'll touch on minor incidents, too, since the way these are routinely handled will shape users' and IT professionals' view of what needs to happen, and in what order. This event is ideal for you if you have a reasonable understanding of Major Incident Management, but want to take it to the next level.

20/02/2018
When: 20th February 2018
9:30 AM until 4:30 PM
Where: & Meetings
Union Room, 5 Merchant Square
Paddington
London, London  W2 1AY
United Kingdom
Presenter: Andrew Vermes
Contact: Events Team
0118 918 6500


Online registration is closed.
« Go to Upcoming Event List  

THIS EVENT IS NOW FULL - PLEASE CONTACT US FOR DETAILS OF THE NEXT RUNNING.

 

This event focuses on the essentials for delivering a quality outcome in a major incident:

  • How to handle the first 5 minutes
  • Speeding up the vital capture of information
  • Managing upset stakeholders
  • Dealing with multiple communication channels
  • Keeping everyone updated without diverting key resources from solving the issue
  • Avoiding the effects of stress
  • Does a major incident manager need to wear a superhero suit?

The day revolves around a major incident case study, where participants will relive the frustrations and joys of handling conflicting demands, and present a flexible dashboard to help hold the whole thing together.

 

How much does it cost?

For ITSMF UK members, it's £375.00 + VAT.

If you're not a member, it's £550.00 + VAT. Find out more about becoming a member.

 

Who's leading it?

Andrew Vermes. He's a Senior Consultant at Kepner-Tregoe and works daily with major technology clients on improving incident management processes.

Follow him on Twitter, or see his LinkedIn profile.

Register now!

To book by phone, call the office on 0118 918 6500.

Premier Gate
21 Easthampstead Road
Bracknell
Berks RG12 1JS

Tel: 0118 918 6500

Fax: 0118 969 9749

Contact Us