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Scotland Region Member Meeting
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Glasgow University will be hosting our next regional meeting in Glasgow on the 6th June 2017.

When: 6th June 2017
10.00 AM until 3.00 PM
Where: Wolfson Medical School Building
University Ave
Glasgow, Glasgow  G12 8LQ
United Kingdom
Contact: Events Team
0118 918 6500

Online registration is closed.
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What is it?

ITSMF UK Regional Member meetings take place across the UK. They provide an opportunity for members to gather with other practitioners in their locality to share experiences, listen to guest speakers and discuss key service management issues. There's also be a brief ITSMF UK update.


Who is it for?

All ITSMF UK members — particularly those living in the Scotland region.


What does it involve?



09:30 – 10:00

Registration and Refreshments


10:00 – 10:15

Introduction and Welcome


Mark Temple Chair

10:15 – 10:30

itSMF Update

Mark Temple Chair

10:30 – 11:15

Why ITSM isn’t like the movies

Ivor Macfarlane SQA

11:15 – 12:00



12:00 – 12:45

Practical session following on from Ivor’s presentation

Ivor Macfarlane plus
itSMF Scotland Working Party

12:45 – 13:45

Lunch and Networking


13:45 – 14:30

CMDB Management – Manual challenge or true automated “Single Source of Truth”?

Adam Jeffries BDNA

14:30 – 14:45

Meeting Review and Closure

Mark Temple Chair


Ivor Macfarlane

Why ITSM isn’t like the movies

Movies aren’t real life, but they all too easily shape our expectations for love and life by seducing us with excitement, heroes and happy endings.  But movies aren’t real life.  Real practical service management should promote boredom, process, collaboration and compromises.  This talk looks at how service management needs to stay rooted in reality and work with customers to deliver what they need, even if it is sometimes less glamorous than we may wish.


Adam Jeffries – BDNA Technical Lead UK & Ireland

CMDB Management – Manual challenge or true automated “Single Source of Truth”?

How much does it cost?

For ITSMF UK members, it's free.

If you're not an ITSMF UK member, find out more by clicking here.


Who's leading it?

The Chair of the Scotland Regional Group is Mark Temple. He'll be leading it.

Check out his LinkedIn profile.

Register now!

It's a free event, but we need to know who to cater for.

Premier Gate
21 Easthampstead Road
Berks RG12 1JS

Tel: 0118 918 6500

Fax: 0118 969 9749

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