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Workshop: Pragmatic Continual Service Improvement
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Delivering real business value through a pragmatic approach to Continual Service Improvement

When: 21st March 2017
9.30 am
Where: The Midland Hotel (Royce Suite)
16 Peter St
Manchester, Greater Manchester  M60 2DS
United Kingdom
Presenter: Ian MacDonald
Contact: Events Team

Online registration is closed.
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Please contact the office on 0118 918 6500 to discuss an on-site running of this event.

What is it?

ITSMF UK Workshops provide a grounding in key areas of service management, with a relaxed and interactive format, practical experience-based discussion, and resources for further research.

This workshop considers how to make CSI part of the service management culture.


Who is it for?

This event is ideal for you if you have some experience of CSI, but want to learn and understand the fundamentals.


What does it involve?

CSI can make a significant contribution in demonstrating business value to your customers from ongoing incremental improvements. This workshop will provide attendee’s with practitioner guidance and proven approaches on how to progress CSI initiatives in the workplace. The workshop is ideal for those who are keen to establish CSI as part of their BAU activities or for those looking for some new ideas on how to re-energise CSI. 

The topics covered include:-

  • The commercial importance of CSI 

  • Understanding what makes effective CSI

  • The 9 ITSM guiding principles that support a pragmatic approach to CSI

  • The CSI Improvement Model 

  • Find out how to baseline ‘where are we now’ 

  • Define measures and targets for CSI 

  • Using Marginal Gains as an approach 

  • How to keep the momentum going

  • Fun Quiz

This workshop is highly interactive and provides great opportunity to share your experiences and ideas on the day. See you there!


How much does it cost?

For ITSMF UK members, it's £375.00 + VAT.

If you're not a member, it's £550.00 + VAT. Find out more about becoming a member.

Premier Gate
21 Easthampstead Road
Berks RG12 1JS

Tel: 0118 918 6500

Fax: 0118 969 9749

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