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South West and Wales regional group
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Our next event in ITSMF UK South West and Wales region focuses on two issues: •Cloud Services - a discussion of the real costs (both visible and hidden) and return on investment of a cloud-based solution •Service Management in the Future. What skills, resources and plans do we need to put in place to ensure that we can take service management to the next stage in our organisations?

When: 30th April 2015
9.30 am
Where: HP Bristol
Long Down Avenue
Stoke Gifford
Bristol, Avon  BS34 8QZ
United Kingdom
Contact: Events Team

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Our next event focuses on three issues:

  • Cloud Services - a discussion of the real costs and ROI of a cloud-based solution; and 
  • Service Management in the Future - what skills, resources and plans we need to put in place to ensure that we can take service management to the next stage in our organisations.
  • DevOps - what you really need to know


09:30 - 10:00       Registration / Coffee

10:00 - 10:10       Introductions / Meeting Objectives – Mike Unwin

10:10 - 10:40       Current developments within the Forum –  Mike Owen (CEO itSMF UK)

10:40 - 10:55       Welcome to HP

10:55 - 11:30       IT4IT – David Papworth (Consulting Manager – HP)

11:25 - 11:40       Break for Coffee

11:40 - 12:20       The Move to Hybrid Cloud (This presentation looks at the benefits which can be  gained from  hybrid cloud deployments, together with the challenges they can bring to IT Service Management) - Matt   Johnson (Eduserv Product Manager - Cloud Services).

12:20 - 13:00       DevOps - TBA

13:00 - 14:30      Lunch and Break-Out Sessions –In Groups you are asked to discuss in particular Future Service Management policies  (your own or your general views summarising the pros / cons of Future Service Management policies) and consider  future events / venues / topics for the South Wales and West Regional itSMF Group.

14:30 - 15:00       Feedback in plenary and general discussion on Future Service Management policies

15:00 – 15:15      AoB – Planning for 2015 / Venues, topics and speakers

15:15 - 15:30       Close / Depart

Premier Gate
21 Easthampstead Road
Berks RG12 1JS

Tel: 0118 918 6500

Fax: 0118 969 9749

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