Our next event focuses on three issues:
- Cloud Services - a discussion of the real costs and ROI of a cloud-based solution; and
- Service Management in the Future - what skills, resources and plans we need to put in place to ensure that we can take service management to the next stage in our organisations.
- DevOps - what you really need to know
09:30 - 10:00 Registration / Coffee
10:00 - 10:10 Introductions / Meeting Objectives – Mike Unwin
10:10 - 10:40 Current developments within the Forum – Mike Owen (CEO itSMF UK)
10:40 - 10:55 Welcome to HP
10:55 - 11:30 IT4IT – David Papworth (Consulting Manager – HP)
11:25 - 11:40 Break for Coffee
11:40 - 12:20 The Move to Hybrid Cloud (This presentation looks at the benefits which can be gained from hybrid cloud deployments, together with the challenges they can bring to IT Service Management) - Matt Johnson (Eduserv Product Manager - Cloud Services).
12:20 - 13:00 DevOps - TBA
13:00 - 14:30 Lunch and Break-Out Sessions –In Groups you are asked to discuss in particular Future Service Management policies (your own or your general views summarising the pros / cons of Future Service Management policies) and consider future events / venues / topics for the South Wales and West Regional itSMF Group.
14:30 - 15:00 Feedback in plenary and general discussion on Future Service Management policies
15:00 – 15:15 AoB – Planning for 2015 / Venues, topics and speakers
15:15 - 15:30 Close / Depart