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Scottish Region Member Event
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Effective Service Management

When: 17 March 2015
9.30 AM until 3.45 PM
Where: Edinburgh Training and Conference Venue
16 St. Mary's Street,
Edinburgh, Midlothian  EH1 1SU
United Kingdom
Contact: Teresa Corre
0118 918 6502

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Effective service management

I hope you can attend the next Scotland regional meeting on 17th March at the Edinburgh Training and Conference venue. The theme is Effective service management and we have some excellent presentations from guest speakers John Scott of BT and Richard Josey of Unisys. It promises to be a very good day, so please join us if you can.

Best regards


Ian Whyte

Scotland Regional Chair



09:30 Registration, refreshments

10:00 Chair introduction

10:15 Ian Whyte (Bishops Beech Ltd) : Keep things simple and focus on the real issues.

11:00 Refreshments break

11:30 John Scott (BT plc) : Improving effectiveness of service management.

12:30 Lunch

13:30 Richard Josey (Unisys) : Using Continual Service Improvement to drive change.

14:45 Refreshments break

15:15 Round table Q&A

15:45 Close




Ian Whyte (Bishops Beech Ltd)  is an independent service management consultant, auditor and lecturer.   He has a wealth of knowledge and practical experience gained from many industry sectors in many parts of the world.   His particular expertise is in implementing and auditing service management processes, and specialises in the application of ISO/IEC 20000 to service management.  Ian is also Chair of the itSMF Scottish region.


John Scott is a Business Improvement Specialist for BT plc. He is currently part of the Operational Readiness team making sure new products have the best possible service wrap.  Previously, working on Service Management (ITIL) for major outsourced contracts for BT Global Services.


Richard Josey works as an ITSM Solution Architect for Unisys’ Edge Service Management.  He has over 15 years’ experience in Service Management. His consulting has helped drive many organizations in their efforts to implement and embed mature service management processes. Richard is Chair of the BCS Configuration Management Specialist Group (CMSG).


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