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Change and the changes facing service management - free member event (South West & Wales)
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Our next free member event in South West and Wales region is scheduled to take place in Swindon on 23rd May, on the topic of "change and the changes facing service management", and we will be joined by four guest speakers covering the topics of VeriSM, Service Design, Lean IT, and change management

 Export to Your Calendar 23/05/2018
When: 23rd May 2018
10.00 AM until 3.00 PM
Where: Map this event »
The Pig On the Hill
8 Devizes Road
Swindon, Wiltshire  SN1 4BH
United Kingdom
Contact: Events Team
0118 918 6500

Online registration is available until: 23/05/2018
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itSMF UK Regional Member meetings take place across the UK. They provide an opportunity for members to gather with other practitioners in their locality to share experiences, listen to guest speakers and discuss key service management issues. There's also a brief itSMF UK update.


Who is it for?

All ITSMF UK members 


How much does it cost?

For ITSMF UK members, it's free.

If you're not an ITSMF UK member, find out more by clicking here.


South West & Wales member's event




09:30 – Registration and coffee

10.00 – Introduction and welcome, Simon Hodgson

10.15 – How to Manage Change Like a Rockstar, Vawns Murphy

11.00 – Coffee and discussion

11.30 - Managing IT and Services in the Age of Digital Transformation, Chris Pope

12.15 – itSMF Update, Mark Lillycrop

12.30 – Lunch

1.30 - The Lean ToolKit: Practical Practices for Continuous Improvement, Jon Terry

2.15 – Service Design, Suzanne Slater

3.00 – Round up and close, Simon Hodgson



Presenter: Vawns Murphy,
Title: How to Manage Change Like a Rockstar
Synopsis: Our world is constantly changing; from DevOps to digitisation and from technical debt to the cloud, now, more than ever, we need to meet and exceed our customer's expectations. This session will look at how to balance stability and agility and will be packed with tips, templates, and war stories for making your change process deliver rock star results.

Presenter: Chris Pope, ServiceNow
Title: Managing IT and Services in the age of Digital Transformation
Synopsis: This session will address the question of "how do organisations adapt, adopt, and leverage the existing skills, resources, practices, and people to deliver new and ongoing services in an age of unprecedented demand, innovation, and change'? And, "how are organisations responding and aligning to the new ways of working, and what does the ‘Future Of Work’ look like". This presentation will also provide an introduction to VeriSM.

Presenter: Jon Terry, LeanKit
Title: The Lean ToolKit: Practical Practices for Continuous Improvement
Synopsis: By now many it's becoming common to hear people attach Lean to Agile when discussing modern approaches to management. But when describing Lean itself they often fall back to manufacturing examples that leave non-experts scratching their heads.

How can ideas that were first developed for assembly lines apply to creative office work? Isn't that even kind of insulting? We’re not cogs in a machine. Well, yes, Lean did evolve first in manufacturing. But, by now, its ideas have been applied successfully to many fields from IT to fashion to airlines and beyond. Understood and adapted thoughtfully they can work anywhere.

In this session you will learn about a core set of Lean thinking tools and practices that you can take back and apply to your work and share with your customers right away. When paired with a good understanding of the underlying Lean principles they can transform an organisation.

Presenter: Suzanne Slater, Service Design Special Interest Group
Title: Service Design
Synopsis: Tbc



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21 Easthampstead Road
Berks RG12 1JS

Tel: 0118 918 6500

Fax: 0118 969 9749

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