itSMF UK Regional Member meetings take place across the UK. They provide an opportunity for members to gather with other practitioners in their locality to share experiences, listen to guest speakers and discuss key service management issues. There's also a brief itSMF UK update.
Who is it for?
All ITSMF UK members
How much does it cost?
For ITSMF UK members, it's free.
If you're not an ITSMF UK member, find out more by clicking here.
Join us for our first regional meeting of 2018, hosted by Orange Bus in Edinburgh.
Topics being covered: User Experience (UX) followed by Smart Cities.
Discover the field of UX Research and Design and the benefits this can bring. The UX team at Orange Bus will give an overview of what UX is, how it can improve the user journey, and how solutions are developed using UX expertise. The team will share information on their UX research workshops, eye tracking exercises and interview process.
Orange Bus UX Director Joanne Rigby
Joanne's award winning work in UX research and design helps to define the objective from detailed experience mapping, to complex systems architecture. Joanne will take us through her approach to designing simpler and smarter solutions.
Orange Bus Business Development Manager - Hannah Kaner
Hannah recently completed an MXcR with Distinction researching smart city theory and development. Hannah will take us though her research with a particular interest in creative engagement and scalable models of interaction.
09.30 - 10.00 Registration and refreshments
10.00 - 10.10 Welcome and housekeeping (Mark Temple)
10.10 - 10.20 itSMF catch up (PSMA18 / ITSM18 / next regional)
10.20 - 11.00 UX Research and Design (Joanne Rigby)
11.00 - 11.45 UX breakouts
11.45 - 12.30 Lunch
12.30 - 13.15 Smart Cities (Hannah Kaner)
13.15 - 14.00 Smart Cities breakouts
14.00 - 14.30 Summary and wrap up