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SUMMARY:Lunch & Learn - AI in Change Management: Using AI to support safer\, smarter change
DESCRIPTION:AI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management\, incident resolution\, and customer experience. The real question for service organisations isn’t whether AI is coming\, but whether we’re ready for it. \nChange Management plays a vital role in maintaining stability while enabling innovation. As IT environments become more complex\, organisations are exploring how AI can help improve risk assessment\, impact analysis and change decision-making. \nIn this session\, Vawns Murphy will explore how AI can support Change Management by analysing historical change and incident data\, identifying patterns and helping teams better understand the potential impact of proposed changes. AI can also support more informed decision-making by highlighting risk indicators and providing insights from previous change outcomes. \nAs part of the session\, we will explore practical use cases\, looking at where AI can realistically support change planning\, risk assessment and post-implementation learning. \nWe will also discuss the foundations required to make this effective\, including reliable historical change data\, clear change processes and strong integration between change\, incident and problem management practices. \nDelivery Platform\nThis event will be delivered using Microsoft Teams. \nPeopleCert ITIL CPD Points\nitSMF UK members will automatically earn 1 ‘Community’ ITIL CPD point for attending this event – more details available here. \n \nHow much does it cost?\nThis event is FREE for all itSMF UK members. \nIf you are not yet an itSMF UK member\, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here. \nPlease register using the link below and access details will be sent to you 48 hours before the event start date. A recording will be available here 24 hours after the live event. \n  \nREGISTER NOW! \nremote
URL:https://www.itsmf.co.uk/event/online-ai-in-change-management-lunch-and-learn-oct26/
LOCATION:Online Delivery
CATEGORIES:Events,Member Meet-ups and Communities of Practice,Online Events
ATTACH;FMTTYPE=image/jpeg:https://www.itsmf.co.uk/wp-content/uploads/2026/03/Lunch-Learn-Header-2.jpg
ORGANIZER;CN="itSMF Events Team":MAILTO:events@itsmf.co.uk
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