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UID:26429-1790933400-1790958600@www.itsmf.co.uk
SUMMARY:Masterclass -  Incident Management
DESCRIPTION:Incidents are unforgiving. Under pressure\, even experienced ITSM professionals can find themselves caught in chaotic bridges\, competing priorities\, unclear information flows\, and escalations that accelerate faster than root causes emerge. \nThis online masterclass provides a proven\, structured\, real-world approach to managing incidents with clarity\, consistency and confidence\, powered by the four core KEPNERandFOURIE™ analytical processes. \nWhy Attend?\nWhen critical outages strike\, teams often face: \n\nScripts that fail to reflect the unique nature of the incident\nExcessive time spent on administrative “noise” instead of restoration\nSMEs trapped in lengthy bridge calls instead of performing value-added diagnostics\nStakeholders overwhelming the bridge and derailing decision flow\nPoor visualisation of updates\, leading to repetitive clarification requests\nIneffective triage that later requires complete rework by Problem Management\nVague or incomplete rationale behind actions\, complicating Post-Incident Reviews\n\nThis masterclass cuts through these issues with a mature\, highly structured methodology trusted globally by technical teams\, service leaders and major incident functions. \nTarget Audience\nDesigned for ITSM practitioners at intermediate level\, this masterclass is ideal for: \n\nIncident Managers\nTechnical SMEs regularly pulled into high-severity incident\n IT Operations / Service Delivery Managers\nDigital platform and infrastructure leads\nBusiness and IT leaders who participate in MI decision making\nProblem Managers seeking earlier\, higher-quality diagnostic input\n\nMembers with hands-on technical and service management backgrounds will find the content practical\, relevant\, and immediately applicable \nBOOK YOUR PLACE \nWhat will it involve?\nThis event integrates the four fundamental K&F processes to ensure consistent\, defendable and outcome-driven incident handling: \n\nPriorityWise™ – Assess\, classify and prioritise the incident rapidly and accurately\, ensuring the bridge focuses on what matters most.\nCauseWise™ – Define the problem with precision\, identify essential diagnostic data\, and guide SMEs to convergent\, fact-based analysis.\nRiskWise™ – Validate the chosen solution\, highlight downstream risks\, and prevent recurrence through structured post-restoration evaluation.\n\nThese processes create a repeatable end-to-end Incident Management operating rhythm that works across all technologies\, vendors\, and organisational structures. \nTakeaways\nYou will gain practical tools and repeatable behaviours that transform incident response. Through case studies\, guided exercises and live questioning techniques\, we focus on \n\nMastering the First Five Minutes\nAccelerating Critical Information Capture\nManaging Stakeholders Without Losing Momentum\nRestoring Service Without Sacrificing Insight\nReducing Stress and Cognitive Overload\n\nDelivery Platform\nThis online Masterclass will be delivered using Teams. \nPeopleCert ITIL CPD Points\nitSMF UK members will automatically earn 7 ‘Professional Education’ ITIL CPD points for attending this event – more details available here. \n \nHow much does it cost?\nPlaces are available to itSMF UK members for £295.00 + VAT. \nNot yet a member? You’ll be shown a price of £460 + VAT which includes an ‘Individual’ level annual membership.  To find out about other membership levels\, benefits and costs please click here. \nREGISTER NOW! \nPlease contact the office on +44 (0) 118 918 6500 to discuss a dedicated delivery of this event for your organisation.\nLondon
URL:https://www.itsmf.co.uk/event/online-masterclass-major-incident-management-sep26/
LOCATION:Online Delivery
CATEGORIES:Events,Masterclass Events,Online Events
ATTACH;FMTTYPE=image/jpeg:https://www.itsmf.co.uk/wp-content/uploads/2020/05/Online_Event_I.jpg
ORGANIZER;CN="itSMF Events Team":MAILTO:events@itsmf.co.uk
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