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DTSTART;TZID=Europe/London:20260924T093000
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CREATED:20260608T100113Z
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UID:26169-1790242200-1790262000@www.itsmf.co.uk
SUMMARY:Member meet-up - ITAM and AI
DESCRIPTION:ITAM and AI\nFor the fourth year in a row\, the University of Leeds is hosting a gathering for professionals interested in IT Asset Management. Bringing together members from itSMF UK\, BCS\, and the ITAM Forum\, this year’s event will tackle one of the most talked-about topics: Artificial Intelligence (AI). \nWhile AI may feel inevitable\, success in managing configuration data is far from guaranteed. This session will move beyond theory to explore what really happens within organisations in practice. We will also take a closer look at one organisation that has successfully addressed these challenges and developed an effective approach. \n\n\n\n\n	\n\n\n\n\n	TimeAgenda Item\n\n\n	09:30Registration & Refreshments\n\n\n	10:00Welcome & Introductions\n\n\n	10:30Configuration Today\n(Pallab Dasgupta and Jonathan West\,CGI)\nAsk a group of service management professionals who has a CMDB they are proud of and the silence may be deafening. Configuration management has long been seen as an area that lags behind—but is that still true? Pallab and Jonathan share their findings.\n\n\n	11:00Coffee break\n\n\n	11:15Building the Backbone: Leeds Building Society’s CMDB Journey and the Road to Full ITSM Integration\n(Kay Ratcliffe\, Leeds Building Society)\nFollow Leeds Building Society’s journey in building a CMDB and progressing towards full ITSM integration. Kay will explore the challenges\, key decisions\, and the benefits now beginning to emerge.\n\n\n	12:00Lunch & Networking\n\n\n	13:00Workshop - What types of information are hardest to manage? How do we define the value of emails\, ad hoc documents\, and similar content? Do we accept the chaos\, or are there practical ways to manage the avalanche of information? And where does AI fit—solution or distraction?\n\n\n	14:00ITAM: Your Building Block in AI Adoption\n(Jaro Tomik\,Buvalo)\nIT Asset Management (ITAM) provides the foundation for reliable\, governable\, and secure AI in IT Operations. Supported by a well-governed CMDB\, ITAM improves data quality\, strengthens security\, and enhances visibility across the asset lifecycle. This enables better employee experiences\, more effective joiner/mover/leaver processes\, and clearer links between observability data and business outcomes. The session will also explore why ITAM is essential for AIOps\, “Zero Ticket” ambitions\, and closed-loop remediation.\n\n\n	14:45Reflections - What will you take back to your organisation?\n\n\n	15:00Close - Refreshments available before departure.\n\n\n\n\nPeopleCert ITIL CPD Points\nitSMF UK members will automatically earn 4 ‘Community’ ITIL CPD points for attending this event – more details available here. \n \nDelivery Location\nThis event is in person at the University of Leeds\, Cloth Hall Court Quebec Street\, Leeds\, LS1 2HA. \n\nHow much does it cost?\nThis event is FREE for all itSMF UK members. BCS members and ITAM Review subscribers – please use your promo code to book your free place. \nIf you are not yet an itSMF UK member\, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here. \nREGISTER NOW! \nLeeds
URL:https://www.itsmf.co.uk/event/member-meetup-itam-and-ai-sep26/
LOCATION:Cloth Hall Court\, Quebec Street\, Leeds\, Yorkshire\, LS1 2HA\, United Kingdom
CATEGORIES:Events,Member Meet-ups and Communities of Practice
ATTACH;FMTTYPE=image/png:https://www.itsmf.co.uk/wp-content/uploads/2026/06/1-2.png
ORGANIZER;CN="itSMF Events Team":MAILTO:events@itsmf.co.uk
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DTSTART;TZID=Europe/London:20260924T120000
DTEND;TZID=Europe/London:20260924T130000
DTSTAMP:20260814T085432Z
CREATED:20260317T115358Z
LAST-MODIFIED:20260814T085432Z
UID:25498-1790251200-1790254800@www.itsmf.co.uk
SUMMARY:Lunch & Learn - AI in Knowledge Management: Turning knowledge into intelligence support
DESCRIPTION:AI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management\, incident resolution\, and customer experience. The real question for service organisations isn’t whether AI is coming\, but whether we’re ready for it. \nKnowledge Management plays a critical role in enabling faster resolution\, better self-service and consistent service delivery. As organisations adopt AI capabilities such as virtual agents\, intelligent search and automated assistance\, the quality and structure of knowledge becomes even more important. \nIn this session\, Valerie Wilson\, Chevonne Hobbs and Iain Taylor will explore how AI can enhance Knowledge Management by improving how knowledge is created\, discovered and used across IT support teams and self-service channels. We’ll discuss how AI can help identify knowledge gaps\, surface relevant solutions more quickly and support both agents and users with contextual guidance. \nAs part of the session\, we will explore practical use cases\, looking at how organisations are beginning to combine AI with structured knowledge to improve service experiences and enable more effective support. \nWe will also consider the foundations required for success\, including well-structured knowledge articles\, clear ownership and governance\, and processes that ensure knowledge remains accurate\, trusted and reusable. \nDelivery Platform\nThis event will be delivered using Microsoft Teams. \nPeopleCert ITIL CPD Points\nitSMF UK members will automatically earn 1 ‘Community’ ITIL CPD point for attending this event – more details available here. \n \nHow much does it cost?\nThis event is FREE for all itSMF UK members. \nIf you are not yet an itSMF UK member\, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here. \nPlease register using the link below and access details will be sent to you 48 hours before the event start date. A recording will be available here 24 hours after the live event. \n  \nREGISTER NOW! \nremote
URL:https://www.itsmf.co.uk/event/online-ai-in-knowledge-management-lunch-and-learn-sep26/
LOCATION:Online Delivery
CATEGORIES:Events,Member Meet-ups and Communities of Practice,Online Events
ATTACH;FMTTYPE=image/jpeg:https://www.itsmf.co.uk/wp-content/uploads/2026/03/Lunch-Learn-Header-1.jpg
ORGANIZER;CN="itSMF Events Team":MAILTO:events@itsmf.co.uk
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