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UID:25217-1784021400-1784046600@www.itsmf.co.uk
SUMMARY:Masterclass - Service Catalogue
DESCRIPTION:A service catalogue is a key element in the development of successful digital services and service management. This is a multi-level approach to defining the expectations and a joined up services provided and is a key element in planning and modelling for transformation and success. There are several ways that this can be developed and implemented\, however the value of this is to create a practical model so that IT organisations can focus on delivery and demonstrating value. This provides the capability to better manage\, deliver\, and monitor business services across your IT estate. \nThe workshop provides clarity as a learning and sharing experience – this includes: \n\nWhat a service catalogue is\nHow to organise your services and approach in a way that is relevant to all stakeholders – digital/IT and business\nHow to build and approach this with practical guidance to ensure your service catalogue remains a “living document”\nWhat you need to make this successful\n\nTarget Audience\nThis event is aimed at the beginner/Intermediate level.  Facilitated by Barclay Rae\, an independent consultant and author\,  recognised for his IT service management (ITSM) knowledge and experience in the development of service catalogue. The event is designed for ITSM professionals either looking to get started with a service catalogue or looking to improve their existing efforts. \n\nBOOK YOUR PLACE \nWhat will it involve?\nIn this interactive event we will cover: \n\n\n\nWhat a service catalogue is and why you need one\n\n\n\n\nCommon service catalogue myths and their realities\nThe challenges associated with running a service catalogue and how to overcome them\nWhat a service catalogue structures looks like\nHow to define services from a business user perspective\, not IT’s perspective\nHow a service catalogue fits with other ITSM frameworks\nBest practice reporting and metrics and how to adjust these to suit your business requirements\nHow to deliver an actionable and maintainable service catalogue\, with a long-term roadmap\n\nAttendees are welcome\, and encouraged\, to bring their own real-world scenarios for discussion if they are comfortable with sharing them. \nWhat are the key benefits of attending?\nBenefits include\, but are not limited to: \n\nThe opportunity to quickly understand the key tenets of a successful service catalogue\, the benefits it can bring to your organisation\, and how to get started\, or to improve existing efforts\nThe opportunity to learn how to improve the services you currently deliver by simplifying the user experience and better facilitating self-help\nTo learn how to better support IT governance and improve business processes\, all while reducing your service costs\nThe opportunity to sense check existing company thinking\, plans\, and decisions in light of industry good practice.\n\nWhy do I need a service catalogue?\nA service catalogue helps an organisation to: \n\nBuild a clear picture of the business services required\nGet organised to deliver these services\nReport and manage performance\, quality\, and efficiency of services\nDeliver and manage services using variable sourcing and commercial models\nFocus and motivate IT staff to achieve real business success for customers\nRemove unnecessary systems and costs\nGain credence and security\, and improve customer relationships\n\nIn a nutshell\, a service catalogue offers insight into the available IT services from what they are\, the applicable service level agreements (SLAs)\, to what they cost; and helps the IT organisation to clarify and communicate its offerings\, whilst allowing customers to understand what’s available. In essence\, you need one. \nDelivery Platform\nThis event will be delivered using Microsoft Teams. \nPeopleCert ITIL CPD Points\nitSMF UK members will automatically earn 7 ‘Professional Education’ ITIL CPD points for attending this event – more details available here. \n \nHow much does it cost?\nPlaces are available to itSMF UK members for £295.00 + VAT. \nNot yet a member? You’ll be shown a price of £460 + VAT which includes an ‘Individual’ level annual membership.  To find out about other membership levels\, benefits and costs please click here. \nREGISTER NOW! \nPlease contact the office on +44 (0) 118 918 6500 to discuss a dedicated delivery of this event for your organisation.\nonline remote
URL:https://www.itsmf.co.uk/event/online-masterclass-service-catalogue-jul26/
LOCATION:Online Delivery
CATEGORIES:Events,Masterclass Events,Online Events
ATTACH;FMTTYPE=image/jpeg:https://www.itsmf.co.uk/wp-content/uploads/2020/11/Online_Event_K.jpg
ORGANIZER;CN="itSMF Events Team":MAILTO:events@itsmf.co.uk
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DTSTART;TZID=Europe/London:20260714T120000
DTEND;TZID=Europe/London:20260714T130000
DTSTAMP:20260708T170840Z
CREATED:20260616T082124Z
LAST-MODIFIED:20260708T170840Z
UID:26225-1784030400-1784034000@www.itsmf.co.uk
SUMMARY:Webinar - Understanding ITIL® (Version 5): Qualification Scheme and Certification Pathways
DESCRIPTION:This webinar will provide an overview of ITIL (Version 5) and its associated qualification scheme. \nAttendees will gain an understanding of the principles and structure that underpin ITIL (Version 5)\, the key areas covered across the framework\, and how the updated guidance supports professionals and organisations. \nThe session will explore the qualification scheme in detail\, including the available modules\, possible learning journeys\, and the audiences each certification is designed to support. \nWhether you are an existing ITIL professional looking to understand what is changing\, a leader responsible for developing capabilities within your organisation\, or someone considering ITIL certification for the first time\, this webinar will provide a clear overview of the framework and the opportunities available through the ITIL (Version 5) learning and certification portfolio. \nPresenter\nVicky Hunter is the Portfolio Director for ITIL at PeopleCert. She has worked in the education sector for 20 years and has diverse experience in a broad range of product and qualification development roles in both commercial and not for profit organisations. She is passionate about best practice and the value of lifelong learning. \n \nDelivery Platform\nThis webinar will be delivered using ClickMeeting (test your connection here). \nPeopleCert ITIL CPD Points\nitSMF UK members will automatically earn 1 ‘Professional Education’ ITIL CPD point for attending this event – more details available here. \n \nHow much does it cost?\nThis event is FREE for all itSMF UK members. \nIf you are not yet an itSMF UK member\, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here. \nPlease register using the link below and access details will be sent to you  before the webinar start date. A recording of the webinar will be available here 24 hours after the live event. \nREGISTER NOW! \nremote
URL:https://www.itsmf.co.uk/event/webinar-itil-version-5-qualification-scheme-jul26/
LOCATION:Online Delivery
CATEGORIES:Events,Online Events,Webinar Events
ATTACH;FMTTYPE=image/jpeg:https://www.itsmf.co.uk/wp-content/uploads/2024/06/Online_Event_Webinar.jpg
ORGANIZER;CN="itSMF Events Team":MAILTO:events@itsmf.co.uk
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