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Online Masterclass – ITAM and Service Configuration Management

March 8, 9:30 am - 4:30 pm

IT Asset Management and Service Configuration Management are two key related and underpinning practices for all organisations. Using the data controlled by both Asset and Configuration Management, organisations can ensure their ability to maintain control as well as providing appropriate business intelligence to support current and future value creation.

A key part of IT Asset Management involves the understanding of your software licence position to assure your organisation’s compliance both financially and legally.

Good IT Asset and Service Configuration Management will help you to:

  • Ensure the ownership, management and control of the organisation’s assets
  • Realise the full value of those assets
  • Provide a basis for Service Reporting based on business value
  • Understand the relationships between configurations within a value stream
  • Ensure that appropriate levels of licensing and software control are in place

Target Audience

This event is aimed at the Beginner/Intermediate level.  Facilitated by Service Advisory Consultants from CGI who are IT Asset and Service Configuration Management experts, this event is designed for ITSM professionals either looking to get started with formal Asset and Configuration Management and Software Asset Management or looking to improve their existing efforts.


What will it involve?

In this one-day interactive workshop, we will cover:

  • The basics of IT Asset and Service Configuration Management
  • What type of organisation are you?
  • What CI types should go into your CMS
  • What attributes should you record against your CIs
  • Foundation data
  • Software Asset Management:
    • Poacher & Gamekeeper, SAM from both sides
    • SAM/ITAM and CMDBs
    • Simply… getting ahead of the curve
    • SAM/ITAM in the boardroom
    • Questions to a compliance guy you have been too afraid to ask.

What are the key benefits of attending?

Benefits include, but are not limited to:

  • Identifying the link between the support organisation’s goals and IT Asset and Service Configuration Management
  • Understanding the dependency on foundation data in the CMS
  • Creating some basic CMS profiles for your organisation and the rules under which they can be maintained
  • Understand the requirements for managing a software compliant estate proactively

Why do I need to undertake this event?

With the rate of change demanded by the business today, it is more important than ever that the IT department is able to demonstrate control of its data assets and provide business intelligence through accurate real-time reporting. By putting in place a solid foundation for IT asset and service configuration management, we can provide better support for ITIL practices and help IT to respond more rapidly and confidently to the requirements of the business.

Delivery Platform

This online Masterclass will be delivered using the Microsoft Teams platform.

How much does it cost?

Places are available to itSMF UK members for £295.00 + VAT.

Not yet a member? You’ll be shown a price of £460 + VAT which includes an ‘Individual’ level annual membership.  To find out about other membership levels, benefits and costs please click here.


Please contact the office on +44 (0) 118 918 6500 to discuss a dedicated delivery of this event for your organisation.


March 8
9:30 am - 4:30 pm
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Online Delivery


itSMF Events Team
+44 (0)118 918 6500
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